Dropbox left document storage accounts open for four hours
IDG News Service - Online storage service Dropbox accidentally turned off password authentication for its 25 million users for four hours on Sunday -- although "much less than 1%" of those accounts were accessed during the period, the company said. It is still investigating whether any of those accounts were improperly accessed.
Dropbox CTO Arash Ferdowsi wrote that the company introduced a code change at 1:54 p.m. PST that caused a problem in the authentication mechanism. About four hours later, the problem was discovered, and Dropbox killed all of the sessions of those who were logged in at the time -- "much less" than 1% of its users, Ferdowsi wrote.
A fix was introduced at 5:46 p.m. PST, he said.
"We're conducting a thorough investigation of related activity to understand whether any accounts were improperly accessed," Ferdowsi wrote. "This should never have happened. We are scrutinizing our controls, and we will be implementing additional safeguards to prevent this from happening again."
The company later said it had notified all those who were logged in at the time of the error and asked them to review details of activity on their account. Those concerned can also query Dropbox at "firstname.lastname@example.org."
In May, Soghoian wrote a complaint letter to the FTC, alleging that the company has deceived consumers about the level of encryption security it offers. Dropbox said the complaint was without merit.
Several Dropbox users were upset by Sunday's authentication problems, while others brushed it off.
"Every single Dropbox customer should be getting an e-mail right now about this -- not hearing about it from other sources or from a seemingly calm-toned blog post," wrote a user going by the name of Tony Webster. "Dropbox hasn't even tweeted about this a full 24 hours after it happened. I know I would like disclosure of every single action happening on my Dropbox account during the four hours anybody could access it, and I need that information immediately."
But an anonymous poster wrote, "What kind of amazing cancer/AIDS curing research have you stored on your Dropbox account? Mistakes happen and they fixed it. At least they told you about it. How many other companies do that?"
Send news tips and comments to email@example.com
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- The 12 PCI DSS 3.0 requirements addressed by Peer 1 Hosting This handy quick reference outlines the 12 PCI DSS 3.0 requirements, who needs to be compliant and how Alert Logic solutions address the...
- Defense Throughout the Vulnerability Life Cycle This whitepaper provides insight into how to leverage threat and log management technologies to protect your IT assets throughout their vulnerability life cycle.
- Mobile Policy Checklist Here's what to consider when putting together a mobile policy designed to support a highly productive workforce.
- Securing BYOD Mobile computing is becoming so ubiquitous that people no longer bat an eye seeing someone working two devices simultaneously. Individuals and organizations are...
- Live Webcast On-demand webinar: "Mobility Mayhem: Balancing BYOD with Enterprise Security" Check out this on-demand webinar to hear Sophos senior security expert John Shier deep dive into how BYOD impacts your enterprise security strategy...
- Live Webcast Endpoint Backup & Restore: Protect Everyone, Everywhere Arek Sokol from the bleeding-edge IT team at Genentech/Roche explains how he leverages cross-platform enterprise endpoint backup in the public cloud as part...
- Streamline Software Asset Management, Compose a software Management Symphony Keeping track of your organization's software is easy with effective software management solutions from CDW. View the videos in our software solutions channel
- Druva inSync: Endpoint Data Protection & Governance CLICK HERE to watch this video about protecting corporate data on laptops and mobile devices, sponsored by Druva. All Security White Papers | Webcasts