Business, IT collaboration drives new BI system at Toyota
System provides common view of six years of data
Computerworld - LOS ANGELES -- A recently implemented business intelligence project at Toyota Motors challenges a growing perception that IT organizations are no longer able to keep up with the BI demands of their business units.
The new Product Quality Analytics system is being used by Toyota's Technical Information & Diagnostics Group and was built largely in response to the crisis stemming from a massive product recall last year.
The system provides a common view of six years' worth of product and quality data from multiple internal systems across the company.
It allows Toyota's quality engineers to search through, drill down, mash up and analyze data from sources as disparate as its vehicle configuration system, customer call centers, warranty claims system, customer mediation group and service centers.
The system supports both structured and unstructured data, a search-engine-like interface, and filters that allow users to view product quality data in a manner that was not previously possible, said Tom Trisdale, manager of Toyota's Technical Information & Diagnostics Group. The group is part of Toyota's product quality and support organization.
"The great thing is, everything is available from one source," Trisdale said, detailing the project during a session at the Gartner Business Intelligence conference held here this week.
"We can have results very quickly," ensuring significant productivity gains, he said. Importantly, the system allows its quality engineers to filter, visualize and explore multiple years' worth of quality data for patterns that they wouldn't even have known to look for previously.
The system was developed in partnership with Toyota's IT organization at a time when business groups in many companies are increasingly taking the lead on such efforts.
For instance, in a recent survey of 575 BI professionals by software vendor LogiXML, more than half said they were dissatisfied with IT's ability to deliver business intelligence functionality. More than one in four respondents said their organizations did not have the IT staff needed to deliver BI functionality.
In Toyota's case, a couple of factors contributed to the successful partnership, said Mike Burkes, manager of the automaker's information management group. One was technology.
Toyota's IT group was able to deliver the BI system much faster than it would have been able to normally, by taking advantage of technology from Endeca, Burkes said.
Endeca's software allows users to quickly and easily search for, view and analyze data from multiple enterprise data repositories. It allows users to design reports and dashboards in minutes using both structured and unstructured data from numerous sources.
The software can be implemented in a fraction of the time it would take to develop a BI system with similar capabilities -- a factor that has led to the explosive growth of companies such as Endeca and rivals such as QlikView.
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- The value of smarter oil and gas fields With global energy requirements continuing to rise, the exploration, development and production of new oil and gas resources are shifting to increasingly challenging...
- Smarter Environmental Analytics Solutions: Offshore Oil and Gas Installations Example This IBM Redbooks® Solution Guide describes a solution for implementing smarter environmental monitoring and analytics for oil and gas industries. The solution implements...
- Piecing Together the Business Intelligence Puzzle Business intelligence (BI) technology collects and analyzes company data, delivering relevant information to corporate decision-makers in an effort to produce favorable outcomes.
- Harness IT -- An Introduction to Business Intelligence Solutions Learn the key selection criteria required to provide your organization with the capability to address structured data, unstructured data and mobile demands so...
- Live Webcast Increasing the Value of Your Reports and Dashboards Learn how incorporating other analytical capabilities such as predictive modeling and visualization can increase the value of your reports and dashboards by providing...
- The Software-Defined Data Center: Is your ADC ready? Data center transformation is accelerating beyond virtualization to next-generation cloud architectures and software-defined data centers, bringing new challenges for application performance, scalability and...
- Application Acceleration: Optimize the End-User Experience Watch this on-demand webcast and learn how you can optimize your web content, accelerate performance across any device and browser combination, and offload... All Business Intelligence/Analytics White Papers | Webcasts