IBM acquiring Daksh

By Network World staff

April 12, 2004 12:00 PM ET

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Network World - IBM plans to acquire Daksh eServices Pvt., a business process outsourcing company in Gurgaon, near Delhi.

IBM said it hopes to enhance its ability to deliver CRM and back-office services to its clients in various industries with this acquisition. It also will increase the scope of IBM's global network of 22 business transformation delivery centers, adding capabilities in India and the Philippines, IBM said.

Using India to deliver low-cost services to its customers is not new for IBM. The 9,000 employees at its Bangalore subsidiary handle software development for IBM and its clients.

Daksh eServices is one of India's largest independent business-process-outsourcing companies. It offers customer care, technical support and back-office transaction processing services to companies worldwide, including Amazon.com Inc.

In addition to its facilities in India, Daksh set up a business process outsourcing facility in Manila in the Philippines in January that is expected to employ 1,000 people by year's end.

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