Skip the navigation
)
News

Verizon routs AT&T on dropped iPhone calls

Satisfaction ratings close, but AT&T iPhone owners report more than double the number of disconnects

April 5, 2011 12:50 PM ET

Computerworld - iPhone owners on AT&T experience two-and-a-half times the number of dropped calls than do users of Apple's smartphone on Verizon, a market research company said today.

According to a survey by ChangeWave Research, AT&T iPhone owners reported that 4.8% of their calls were dropped in the last 90 days, compared to just 1.8% of calls their Verizon counterparts said had been dropped.

ChangeWave wrapped up the survey of more than 4,000 U.S. consumers on March 28, more than six weeks after Verizon introduced the iPhone to its network.

The results were in line with reports by cellphone owners in general of a higher dropped call rate on AT&T.

In ChangeWave's surveys, AT&T has regularly ranked fourth out of the four major U.S. mobile carriers on dropped call rates, with phone owners reporting that AT&T dropped 4.6% of their calls. Verizon dropped just 1.4% of calls in the most recent poll, said ChangeWave, with T-Mobile and Sprint logging rates of 2.3& and 2.7%, respectively.

AT&T has announced plans to buy rival T-Mobile for $39 billion in cash and stock, an acquisition that must pass regulatory muster. Sprint opposes the buyout.

ChangeWave has tracked dropped call rates since September 2008, and during that time AT&T's number has always exceeded Verizon's. AT&T's dropped call rate has been as high as 6%, when it peaked in a September 2010 poll conducted in the aftermath of what Apple CEO Steve Jobs called "Antennagate."

That brouhaha, which started shortly after the introduction of the iPhone 4 last June, revolved around a flood of customer complaints that the new smartphone dropped calls and could not reliably hold a signal when it was held in certain ways.

In a hastily-called July 2010 news conference, Jobs acknowledged AT&T had reported higher dropped call rates for the new iPhone, but downplayed the difference.

Paul Carton, ChangeWave's director of research, said the improvement of AT&T's dropped call rate since -- it's fallen in each of the last two surveys -- could be attributed to the billions the carrier spent in 2010 on network improvements.

"[AT&T] made that announcement last September when it was well into the upgrade," said Carton in an interview Tuesday. "Since then, we're starting to see the significant positive change [in the dropped call rates]."

And Carton offered a caveat on Verizon's dropped call rate.

"Verizon is still in the early stages of its iPhone 4 offering to consumers," said Paul Carton, the company's director of research, in a published note. "It remains to be seen how well the Verizon network performs as the number of Verizon iPhone 4 owners ramps up and inevitably puts more pressure on their system."



What is Tech Briefcase?
TechBriefcase is a new, free service where IT Professionals can Search, Store and Share IT white papers and content like this. Learn more
Bookmark content
Speed up your research efforts with content across the web.
Search and Store
Find the white papers you need. Create folders for any topic.
View Anywhere
Open your briefcase on your iPhone, tablet or desktop. Share with colleagues.
Don't have an account yet?
Additional Resources
Security KnowledgeVault
WHITE PAPER
Security is not an option. This KnowledgeVault Series offers professional advice how to be proactive in the fight against cybercrimes and multi-layered security threats; how to adopt a holistic approach to protecting and managing data; and how to hire a qualified security assessor. Make security your Number 1 priority.

Read now.

Cut Communications Costs Once and for All
WHITE PAPER
New IP-based communications systems are being deployed by small and midsized businesses at a rapid rate. Learn how these organizations are enabling faster responsiveness, creating better customer experiences, speeding office or mobile interactions, and dramatically reducing existing communications costs.

Read now.

Macintosh White Papers
Practice Management: Double Billing Rate and Improve Patient Services
Would you like to double your billing rate and achieve faster payment for services?

Download this customer success story to see how One Health...
Mission Critical Data Explosion and Customer Case Study
Would you like to double your tier 1 storage capacity while simultaneously reducing your storage footprint?

Download this customer success story to see how...
Protecting Against Database Attacks and Insider Threats: Top 5 Scenarios
Read this new eBook to learn the top five scenarios and essential best practices for preventing database attacks and insider threats.
Database Activity Monitoring Is Evolving
Read the analyst report and learn how you can leverage the core capabilities of a DAP solution for better database security.
Establishing a Strategy for Database Security is No Longer Optional
The options for securing increasingly valuable databases are very broad and deep, and can be confusing. This research provides an overview of three...
All Macintosh White Papers
Macintosh Webcasts
Distributed Database Security with Real-time Monitoring
View this demo and learn how IBM InfoSphere Guardium database activity monitoring can help protect your sensitive data in distributed DBMS environments with...
InfoSphere Warehouse Packs Demo
These flash modules make warehousing more tangible and relevant to business users through detailed explanations of the InfoSphere Warehouse Packs.
Delivery Management -- Extending Lifecycle Management
Date: Wednesday, June 20, 2012, 1:00 PM EDT

Siloed organizations continue doing the wrong things and doing things wrong, leading to increased costs,...
Leverage automation today to reduce IT complexity
Date: Tuesday, June 5, 2012, 2:00 PM EDT

Whether your B2B complexity is caused by multiple technologies due to M&A, business or application specific...
Redefine Expectations in the Data Center
Need to do more with less? Watch this video to learn how HP ProLiant Gen8 servers can help your business deploy servers three...
All Macintosh Webcasts
Newsletter Sign-Up

Receive the latest news test, reviews and trends on your favorite technology topics

Choose a newsletter
  1. View all newsletters | Privacy Policy
IT Jobs