Verizon routs AT&T on dropped iPhone calls
Satisfaction ratings close, but AT&T iPhone owners report more than double the number of disconnects
Computerworld - iPhone owners on AT&T experience two-and-a-half times the number of dropped calls than do users of Apple's smartphone on Verizon, a market research company said today.
According to a survey by ChangeWave Research, AT&T iPhone owners reported that 4.8% of their calls were dropped in the last 90 days, compared to just 1.8% of calls their Verizon counterparts said had been dropped.
ChangeWave wrapped up the survey of more than 4,000 U.S. consumers on March 28, more than six weeks after Verizon introduced the iPhone to its network.
The results were in line with reports by cellphone owners in general of a higher dropped call rate on AT&T.
In ChangeWave's surveys, AT&T has regularly ranked fourth out of the four major U.S. mobile carriers on dropped call rates, with phone owners reporting that AT&T dropped 4.6% of their calls. Verizon dropped just 1.4% of calls in the most recent poll, said ChangeWave, with T-Mobile and Sprint logging rates of 2.3& and 2.7%, respectively.
ChangeWave has tracked dropped call rates since September 2008, and during that time AT&T's number has always exceeded Verizon's. AT&T's dropped call rate has been as high as 6%, when it peaked in a September 2010 poll conducted in the aftermath of what Apple CEO Steve Jobs called "Antennagate."
That brouhaha, which started shortly after the introduction of the iPhone 4 last June, revolved around a flood of customer complaints that the new smartphone dropped calls and could not reliably hold a signal when it was held in certain ways.
In a hastily-called July 2010 news conference, Jobs acknowledged AT&T had reported higher dropped call rates for the new iPhone, but downplayed the difference.
Paul Carton, ChangeWave's director of research, said the improvement of AT&T's dropped call rate since -- it's fallen in each of the last two surveys -- could be attributed to the billions the carrier spent in 2010 on network improvements.
"[AT&T] made that announcement last September when it was well into the upgrade," said Carton in an interview Tuesday. "Since then, we're starting to see the significant positive change [in the dropped call rates]."
And Carton offered a caveat on Verizon's dropped call rate.
"Verizon is still in the early stages of its iPhone 4 offering to consumers," said Paul Carton, the company's director of research, in a published note. "It remains to be seen how well the Verizon network performs as the number of Verizon iPhone 4 owners ramps up and inevitably puts more pressure on their system."
- Apple's CarPlay vs. MirrorLink: Is there a need for both?
- Apple's CarPlay to spark mobile apps war in your car
- iTunes is almost as big a biz as OEM Windows
- Icahn says 'I can't' and stops $50B fight over Apple stock buyback
- Lenovo-Moto deal's impact on Apple? Zip
- Office 365 turns one, but success is tough to tally
- Everyone bets on bigger iPhone for '14
- Apple's iPod business collapses as revenue becomes a rounding error
- Update: More than 1B smartphones were shipped in 2013
- Cook admits Apple blew the call on the iPhone 5C
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- Pay-as-you-Grow Data Protection: IBM Tivoli's Full-featured Data Protection Suite for Small to Medium Businesses IBM Tivoli Storage Manager Suite for Unified Recovery gives small and medium businesses the opportunity to start out with only the individual solutions...
- Streamline Data Protection with IBM Tivoli Storage Manager Operations Center IBM Tivoli Storage Manager (TSM) has been an industry-standard data protection solution for two decades. But, where most competitors focus exclusively on Backup...
- Simplify and Consolidate Data Protection for Better Business Results Learn about IBM® Tivoli® Storage Manager Operations Center, which provides advanced visualization, built-in analytics and integrated workflow automation features that leapfrog traditional backup...
- HP HAVEn: See the big picture in Big Data HP HAVEn is the industry's first comprehensive, scalable, open, and secure platform for Big Data. Enterprises are drowning in a sea of data...
- Meg Whitman presents Unlocking IT with Big Data During this Web Event you will hear Meg Whitman, President and CEO, HP discuss HAVEn - the #1 Big Data platform, as well...
- The New Way to Work Knowledge Vault This Knowledge Vault focuses on how, in today's increasingly virtual world, it's more important than ever to engage deeply with employees, suppliers, partners,... All Macintosh White Papers | Webcasts