Apple's iPad 2 provokes IT anxiety
User adoption of consumer-focused tablets for the workplace is 'tyranny,' one IT exec says
Computerworld - As exciting as the new iPad 2 is bound to be for both consumers and business users, some IT executives who will have to support the second-generation Apple tablet are already cringing.
The iPad 2, set to be available on March 11, is faster, thinner and lighter than its predecessor tablet and includes two cameras for video. These and other new features and apps will likely lure many business users to try out the new device, several IT managers said.
Therefore, it's inevitable that large IT shops will have to spend significant time and expense supporting them, the IT managers said.
Unfortunately for those IT executives, Apple and its CEO, Steve Jobs, didn't talk about such business concerns at the unveiling of the iPad 2 and iOS4.3 on Wednesday, analysts noted.
Generally speaking, the massive numbers of workers who are using consumer-focused products like tablets and smartphones for business tasks are already forcing their will on IT shops and the corporations they serve, some IT executives said this week.
"I have coined this 'the tyranny of consumerization,'" said Dave Codack, vice president of employee technology and network services at TD Bank Financial Group in Toronto. His group supports some 81,000 workers at the financial services firm.
Codack said his organization is currently testing the original iPad device along with Apple's iPhone smartphone for various company-related uses, and it plans to test the iPad 2 and the BlackBerry PlayBook tablet from Research In Motion that's slated to ship soon.
Codack is not a Luddite, not even close, and says his IT staffers "seem to be excited" about the new dual-camera feature, dual processor, improved graphics and lighter weight of the iPad 2. "I believe this translates into additional perceived benefit for end users," he said.
But Codack quickly added that "frankly, the newer technology is making these devices more consumer-oriented. With employees using these devices in their day-to-day lives, it's inevitable they will expect enterprise support to eventually bridge these two worlds, which will put pressure on the internal technology organization to step up."
He said he called the process a form of tyranny because "the enterprise is not dictating technology with these devices; the revolt is coming from the end-user community."
Codack's point of view about consumer devices becoming workplace tools is not at all new but has been aggravated by Apple's iPad 2 announcement, some analysts noted. Apple had made a fairly big push to show enterprise friendliness in the iOS mobile software it unveiled last year, adding support for third-party VPNs used by corporations and other improvements.
- iPad sales skew even more toward Mini
- Apple's Mac ends up in tablet cannibal pot, too
- The case for an iPad Pro
- Is Apple's 13-in. iPad a desktop for kids?
- Balky browsers tick off tablet owners
- The PC's fate hinges on tablets, but it's 2014 or bust
- iPhone, iPad dwarf mobile rivals in small- and mid-sized firms
- iPad grabs top spot in tablet purchase poll
- Tablets remain tops in American gift-buying plans
- iOS 7 now powers 3 out of 4 Apple devices
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- The Critical Role of Support in Your Enterprise Mobility Management Strategy Most business leaders underestimate the importance of tech support when they choose an EMM solution. Here's what to put on your checklist.
- Separating Work and Personal at the Platform Level: How BlackBerry Balance Works BlackBerry® Balance™ separates work from personal on the same mobile device, right at a platform level. Find out how it can work for...
- Protection for Every Enterprise: How BlackBerry Security Works Get an IT-level review of BlackBerry® Security, addressing data leakage protection, certified encryption, containerization and much more.
- Future Focus: What's Coming in Enterprise Mobility Management (EMM) Find out why Enterprise Mobility Management (EMM) solutions that are truly future-ready must be designed to enable Machine-to-Machine (M2M) capabilities and much more.
- Live Webcast On-demand webinar: "Mobility Mayhem: Balancing BYOD with Enterprise Security" Check out this on-demand webinar to hear Sophos senior security expert John Shier deep dive into how BYOD impacts your enterprise security strategy...
- Live Webcast Unmasking the Differences between Consumer and Enterprise File Sync & Share The consumerization of IT combined with the rapid pace of the modern mobile workplace is forcing enterprise IT teams to evaluate file sync...
- Live Webcast Workforce Mobilization for Improved Productivity A mobility research director from Aberdeen discusses reasons for extending legacy applications to mobile devices, and an integration strategist from Attachmate shows how...
- Getting Ready for BlackBerry Enterprise Service 10.2 Find out how BlackBerry® Enterprise Service 10 helps organizations address the full spectrum of EMM challenges, while balancing the needs of both the...
- Containerization Options: How to Choose the Best DLP Solution for Your Organization This webcast outlines a framework for making the right choice when it comes to containerization approaches, along with the pros and cons of... All Mobile/Wireless White Papers | Webcasts