iPhone edges out Android smartphones in reliability race
iPhone failure rate slashed by 62% in last two years, says warranty firm
Computerworld - Apple's iPhone remains the most reliable smartphone, edging out hard-charging Android-based handsets made by Motorola and HTC, says a provider of after-sale warranties.
SquareTrade estimates that the iPhone 4's malfunction rate over a 12-month span was just 2.1%, meaning that slightly more than two phones out of every 100 will die during a year.
Motorola's Android smartphones, including Verizon's Droid and Droid X, are projected to fail at an estimated rate of 2.3%, while 3.7% of HTC's Android devices -- ranging from Evo to the Droid Incredible -- will give up the ghost in a 12-month stretch.
SquareTrade pegged the older iPhone 3GS' failure rate at 2.3%, the same as Motorola's handsets.
"The iPhone is still the most reliable smartphone around," said Vince Tseng, SquareTrade's director of marketing.
To come to that conclusion, SquareTrade analyzed four months of iPhone 4 warranty claims, eights months of Motorola and HTC data, then graphed a 12-month failure rate for all manufacturers based on the real-world curve for all smartphones.
SquareTrade also mined its claim data for Research in Motion's BlackBerry, and found that the company's hardware failed at a 6.3% annual rate, triple that of the iPhone 4 and almost double that of HTC.
All failure rates excluded claims for accidental damage, such as shattered screens caused by dropping a smartphone.
"As long as you're sticking with the iPhone, Motorola and HTC, you'll be fine," said Tseng. "Those are the most reliable smartphones around."
But what grabbed Tseng's attention was the major improvement in reliability since SquareTrade last examined its claim data in November 2008.
Then, BlackBerrys failed at a whopping 11.9% rate in each 12-month span, while 5.6% of Apple's iPhone 3G phones -- its newest at the time -- failed in the same period.
That means Apple improved its failure rate by 62% in the last two years, Tseng said, while RIM cut its dead-smartphone rate by 47%.
Tseng called the Apple and RIM improvements "pretty impressive."
But while Apple's iPhone 4 leads the reliability pack, it's the smartphone most likely to break during a year, according to SquareTrade's accidental damage claims.
"In accidental damage, it's exactly the reverse. By far, the iPhone 4 breaks the most frequently, although we're also seeing a lot of claims from Motorola and HTC owners," Tseng said.
More than one out of seven iPhone 4 owners, 13.8%, to be exact, will file an accidental damage claim with SquareTrade in a year, the highest rate of any smartphone. Motorola and HTC owners reported damage claims at the same 12.2% rate, but only 6.7% of BlackBerry users filed claims during the same period.
Tseng blamed the iPhone 4's glass back for the high claim rate of Apple's newest smartphone, and said he wasn't surprised that devices such as the Evo and Droid -- both which feature large glass displays, albeit only on the front -- also had higher than average rates.
To curb breakage, Apple should reconsider its decision to use glass rather than plastic. "If Apple would move back to the same design as the iPhone 3GS, I'm sure we'd see a corresponding drop in accidents," Tseng said.
The iPhone 3GS is significantly sturdier than the iPhone 4, Motorola or HTC devices, with a 12-month accidental damage rate of 9.4%.
When SquareTrade combined malfunction and accident rates, the field was much more level, the company said in the survey results, which were released today. The iPhone 4's total claim rate was 14.9% -- identical to HTC's but slightly higher than the 14.6% of Motorola.
Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer or subscribe to Gregg's RSS feed . His e-mail address is firstname.lastname@example.org.
- Apple's CarPlay to dominate infotainment systems, will be in 24M cars by 2019
- Dev interest in OS X Yosemite is 4X what it was for Mavericks in '13
- Apple yanks Google Maps from iCloud's 'Find My iPhone'
- Gartner scales back Windows forecast
- Wal-Mart slashes iPhone 5S and 5C prices by as much as 71% off list
- Google answers Apple's 'Continuity' with partial measures
- Yosemite's 'Handoff' will work only on Macs less than 2-3 years old
- Apple won't fear Amazon's Fire Phone
- Apple's new iMac is $200 cheaper -- and slower
- Samsung matters more than Apple in deciding wireless charging's future
Read more about Smartphones in Computerworld's Smartphones Topic Center.
- Tips for Driving User Adoption in New Technology Deployment Read this checklist on tips for driving user adoption to see where you stand.
- Cloud Computing Drives IT and Business Agility Hybrid Cloud Accelerates Time to Value What is the main focus for IT in your organization - cost or agility? Many IT discussions today focus on cost controls rather...
- Journey to the Hybrid Cloud Cloud adoption continues to expand beyond the base of cutting edge early adopters and is now reaching the "early mainstream" stage.
- A Guide to Hybrid Cloud: An Inside Out Approach to Hybrid Cloud Hybrid cloud allows you to augment your internal data center resources, providing a flexible and cost-effective solution for a variety of use cases....
- PST Archiving: What is it and How is it Done? Learn more about what PST data is, the risks relating to it, and how the new PST Archiving feature in the Simpana 10...
- HP DevOps KnowledgeVault This interactive resource focuses on the evolution taking place in the world of software development, specifically the Agile development framework, and the gap... All Smartphones White Papers | Webcasts
Our new weekly Consumerization of IT newsletter covers a wide range of trends including BYOD, smartphones, tablets, MDM, cloud, social and what it all means for IT. Subscribe now and stay up to date!