Update: No Froyo for Droid Eris, Verizon confirms
Angry customers want to know their options
Rumors that the Eris, built by HTC, would not be updated with Froyo started circulating in June, but as other phones running earlier versions of the Android operating system began getting the update, Eris customers became restless to find out if they would get the features provided in the update, such as Flash support.
That restlessness turned to anger Thursday as some customers on Android forums said they have another year on their Eris contracts but can't upgrade to get the capabilities or applications they seek, including some apps that require Flash media player support.
Verizon spokeswoman Brenda Raney confirmed that Froyo would not be provided for the Eris. "We have other options in Android devices, so this is part of the normal evolution of our portfolio," Raney said in an e-mail.
She wouldn't say when Verizon reached its decision, nor would she say what the options for Eris customers will be; she just repeated, "We have other options."
Computerworld blogger JR Raphael first reported Verizon's decision Sept. 9.
One Eris customer, Matthew Hengey of Wyncote, Pa., said he will probably have to live without Froyo on his Eris because he has another year on his wireless service contract. "NOOOO! This stinks!" he said via e-mail. He wrote that he wanted to use the update to get all his apps installed to an SD card. "Right now there is not enough room for everything on my phone and I am left with a tight ship of sparse apps I truly use," he said via e-mail.
He asked if Verizon would be "willing to give me a nice discount on a Droid 2?" He also said that he might be able to "root" his Eris to update modules and add customizations and wondered if Verizon was encouraging customers to do that. Rooting is generally defined as gaining access to the operating system to give it added functions, including the ability to run some applications. Another commenter, Markdmac, questioned whether Verizon was ending Eris updates.
In December 2009, Verizon provided updates to Eris that included software fixes to improve performance.
Also, Verizon made Froyo available for the HTC Droid Incredible in late August, while the HTC Evo 4G, which is available from Sprint, got the Froyo update in early August.
Matt Hamblen covers mobile and wireless, smartphones and other handhelds, and wireless networking for Computerworld. Follow Matt on Twitter at @matthamblen, or subscribe to Matt's RSS feed. His e-mail address is firstname.lastname@example.org.
Read more about Mobile/Wireless in Computerworld's Mobile/Wireless Topic Center.
- Tips for Driving User Adoption in New Technology Deployment Read this checklist on tips for driving user adoption to see where you stand.
- The Truth About Virtual Computing for CAD If you're a user of graphics-intensive software such as 3D modeling, simulation and analysis, and visualization, you might be skeptical about moving to...
- Going Paperless? Here's What You Need to Think About As makers of some of the world's most popular PDF solutions, we often consult with businesses & governmental agencies that have the goal...
- ESG Lab Report: Virident FlashMAX Connect Performance Advantage with vCache on a single Oracle instance View Now>>
- What should I look for in a Next Generation Firewall? SANS Provides Guidance With so many vendors claiming to have a Next Generation Firewall (NGFW), it can be difficult to tell what makes each one different....
- Why Are Customers Really Deploying an NGFW? It seems every IT Security expert is talking about the NGFW, but what are people really doing? This webcast covers 5 real-world customer... All Smartphones White Papers | Webcasts
Our new weekly Consumerization of IT newsletter covers a wide range of trends including BYOD, smartphones, tablets, MDM, cloud, social and what it all means for IT. Subscribe now and stay up to date!