Teo launches single-server unified comms system
Teo UC allows universal voice mail retrieval, voice conferencing, integrated presence and more
Computerworld - Teo Technologies today announced a unified communications (UC) platform that relies on a Linux-based server to provide multiple applications, including voice mail, across a variety of devices.
Mukilteo, Wash.-based Teo, which has been making telecommunications equipment for 30 years, said the Teo UC relies on a single server, a single administrator's portal and a single user interface to track calls, e-mails, voice mails and more.
Teo didn't disclose pricing for a single server, but said the system averages about $500 per user for a setup with 200 users who each communicate using several different devices, such as smartphones, desk phones and laptops.
A single server will handle as many as 2,000 users, while a multiple-server system can handle up to 100,000 users, said Tom Beck, business strategy executive at Teo. The company said the Teo UC could cost 30% less than conventional systems, which tend to rely on many server boxes, each serving a single communications function.
Beck said the new offering supports many major UC applications, giving users access to features such as voice mail, voice conferencing, integrated presence and more on all of their devices. Teo UC does not include webconferencing.
The system includes an emergency 911 console view. With this feature, if an employee of an organization uses a business phone to place an emergency call, a central administrator can identify the location from which that call was placed. The emergency console also helps administrators track other information useful to emergency response crews.
Teo identified two beta customers that are using Teo UC: a real estate company and Proactive Marketing Group, a marketing firm based in Seattle.
Frank Rigsby, vice president of sales and marketing at Proactive, said that his company's eight-person sales force has found Teo UC to be especially helpful. With the system, salespeople who are out on the road can take calls as if they were at their desks.
Proactive has been using Teo UC for four months, said Rigsby, noting that the system makes it easy for him to use his BlackBerry to retrieve voice mail messages left on his desk phone, eliminating the need to call his office phone to retrieve messages. The messages are transferred to his BlackBerry as a WAV files.
"Teo creates a larger presence for us and helps us a lot because we don't have inside people manning the phones," Rigsby added. He wouldn't say how much Proactive spent on the system, but he did note that Teo UC cost less than some other products on the market.
Beck said Teo UC will compete mainly against systems from Shoretel Inc. and Australia's Mytel Voice & Data Pty., which target midsize businesses. Cisco Systems Inc., Avaya Inc. and IBM target larger companies.
Matt Hamblen covers mobile and wireless, smartphones and other handhelds, and wireless networking for Computerworld. Follow Matt on Twitter at @matthamblen, or subscribe to Matt's RSS feed. His e-mail address is email@example.com.
Read more about Servers in Computerworld's Servers Topic Center.
- Best iPhone, iPad Business Apps for 2014
- 14 Tech Conventions You Should Attend in 2014
- 10 Desktop Apps to Power Your Windows PC
- How to Add New Job Skills Without Going Back to School
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- ESG: IBM x3650 M4 BD: System x Server for Big Data Analytics The paper discusses the rise of Big Data and the importance of analytics for rapidly extracting insights from this data for improved business...
- IDC: Enterprise Workloads on The IBM X6 Portfolio: Driving Business Advantages This paper shows how the new IBM systems with X6 technology were designed to take clients to a new frontier of x86 computing.
- Driving Innovation in the Banking Industry: Cutting Edge Computing Platforms Make a Difference Analyst Report to show the benefits of the new IBM X6 in the banking industry.
- Accelerating Network Convergence in Virtualized and Cloud Data Centers Adopting a converged networking strategy enables organizations to traffic server and storage I/O workloads on consolidated data throughput channels. Intelligent software helps optimize...
- Webinar: Building a Big Data solution that's production-ready Big data solutions are no longer just a nice-to-have.
- Meg Whitman presents Unlocking IT with Big Data During this Web Event you will hear Meg Whitman, President and CEO, HP discuss HAVEn - the #1 Big Data platform, as well... All Servers White Papers | Webcasts