Microsoft, Apple work to fix iPad Hotmail glitch
No word on patch timeline so iPad users can run Web interface
Computerworld - MIcrosoft today said it is working with Apple to solve problems that iPad users have had with Windows Live Hotmail.
"We've seen some issues with using Hotmail on the new Apple iPad," acknowledged Mike Schackwitz, the Hotmail program manager, in an entry on the "Inside Windows Live" blog Monday. "Specifically, composing and replying to an e-mail is not working for some of our users.
iPad users have reported problems with Microsoft's Web-based e-mail service, including the iPad's Safari browser freezing and an inability to compose new messages or reply to received mail.
"I can read mail but I can't compose a new message or reply to a message," said someone identified as "mitchgrrt" on Apple's support forum on April 6, just three days after the tablet went on sale. "iPad won't let me type in the message input area, and Safari hangs."
"We're working with Apple to understand the issues, and we'll fix them as quickly as possible," said Schackwitz. He did not provide a timetable for a Hotmail fix.
On Apple's support forum, most iPad users said that they were able to grab their Hotmail messages after setting up the tablet's baked-in Mail client to access Microsoft's service as a POP account. Others urged iPad users who were experiencing problems to switch to the mobile Hotmail site, which uses a stripped-down interface more suitable for the smaller screens on smartphones. Microsoft has since redirected all iPad traffic to the mobile version.
Microsoft is expected to unveil a new version of Windows Live Hotmail on Tuesday. Last week, Australian blogger Long Zheng said invitations had gone out for the unveiling of what Microsoft's codenamed the "Wave 4" versions of Hotmail and Windows Live Messenger, the company's instant messaging client.
Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at @gkeizer or subscribe to Gregg's RSS feed . His e-mail address is email@example.com.
- Apple plays hardball with iPad Mini reveal
- Apple breezes to PC sales' top spot as Windows share decays
- Analyst tallies perks of September launch of new iPhone, iPad
- Analyst predicts stellar iPad sales in next week's Apple earnings
- Nexus 7 holds up better than iPad in drop, water-dunk tests
- With iPad Mini, Apple would remain tablet king through '16, says IDC
- Apple demands ipad3.com domain
- Chrome for iOS snatches top spot on App Store
- iPad in the Enterprise: IT Must Stay Ahead of the Curve
- Skepticism mounts over Windows RT's enterprise role
Read more about Macintosh in Computerworld's Macintosh Topic Center.
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- Pay-as-you-Grow Data Protection: IBM Tivoli's Full-featured Data Protection Suite for Small to Medium Businesses IBM Tivoli Storage Manager Suite for Unified Recovery gives small and medium businesses the opportunity to start out with only the individual solutions...
- Streamline Data Protection with IBM Tivoli Storage Manager Operations Center IBM Tivoli Storage Manager (TSM) has been an industry-standard data protection solution for two decades. But, where most competitors focus exclusively on Backup...
- Simplify and Consolidate Data Protection for Better Business Results Learn about IBM® Tivoli® Storage Manager Operations Center, which provides advanced visualization, built-in analytics and integrated workflow automation features that leapfrog traditional backup...
- HP HAVEn: See the big picture in Big Data HP HAVEn is the industry's first comprehensive, scalable, open, and secure platform for Big Data. Enterprises are drowning in a sea of data...
- Meg Whitman presents Unlocking IT with Big Data During this Web Event you will hear Meg Whitman, President and CEO, HP discuss HAVEn - the #1 Big Data platform, as well...
- The New Way to Work Knowledge Vault This Knowledge Vault focuses on how, in today's increasingly virtual world, it's more important than ever to engage deeply with employees, suppliers, partners,... All Macintosh White Papers | Webcasts