IDG News Service - People who signed up for AT&T DSL service after March 31, 1994, may be eligible for a partial refund after the operator settled a class-action lawsuit charging it with delivering data rates slower than promised.
AT&T doesn't admit to any wrongdoing as part of the settlement of a case filed last year in the Court of Common Pleas in Cuyahoga County, Ohio.
Customers or former customers will have to rely on AT&T to determine their eligibility for the refund. If AT&T's records indicate that the operator configured the downstream speed of the user's DSL service at a slower rate than that promised in the user's plan, the user is eligible for US$2.90 per month that the service was too slow.
AT&T will also pay people who it finds received slower speeds than promised, even if AT&T didn't configure the service for the slower speed. Those people are eligible for $2.00 for each month that their service was slower than expected.
People who say that they had slower speeds than they should have, but that AT&T says received the promised speeds, may be eligible for a one-time $2.00 payment.
Customers must file a claim to get the refund by July 1 and can do so on a Web site set up to offer information about the settlement.
In addition to maintaining the Web site, AT&T will include a notice about the settlement in customer bills and will send postcards to former customers who may be eligible for the payment.
In addition to the payments to customers, AT&T will make a $3.75 million charitable contribution and pay $11 million in legal fees.
The court is scheduled to rule on the settlement agreement on June 1.
AT&T also said that for a year it will monitor current DSL services to make sure people are getting promised service. If customers are receiving slower service, AT&T will either boost the speed or adjust the customer's required payment.
- Silicon Valley's 19 Coolest Places to Work
- Is Windows 8 Development Worth the Trouble?
- 8 Books Every IT Leader Should Read This Year
- 10 Hot Hadoop Startups to Watch
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
This state transportation department uses computer science students from a local university as programming interns, and everyone is happy with the arrangement -- until one intern learns how to bring down the mainframe.
- IT Certification Study Tips
- Register for this Computerworld Insider Study Tip guide and gain access to hundreds of premium content articles, cheat sheets, product reviews and more.
- Changing the Way Government Works: Four Technology Trends that Drive Down Costs and Increase Productivity
- This paper discusses four technology-based approaches to improving processes and increasing
productivity while driving down department and agency costs.
- Acxiom Case Study
- This case study, which focuses on Acxiom, explores how the company was able to secure employee data, reduce migration costs and boost productivity...
- Windows® XP Migration: Protect and Secure Critical Data
- With the end of the Microsoft Windows XP operating system's lifecycle on April 8, 2014, businesses are faced with the decision to migrate...
- Exponentially Accelerate Data Protection and Recovery with Simpana 10 IntelliSnap® Snapshot Management Technology
- Are you making the best use of your storage array snapshot functionality? CommVault Simpana 10 IntelliSnap technology manages hardware-based snapshots across multiple vendor...
- Simpana IntelliSnap Technology Datasheet
- With IntelliSnap you can maximize the value of your snapshot technology while dramatically reducing management overhead and complexity. All Government IT White Papers
- Top 4 Digital Signage Fails Join RMG Networks for a look at four of the most common reasons digital signage fails in corporate businesses. Learn about strategies to...
- Building Tomorrow's Infrastructure Listen to this podcast to discover how Crider Foods worked with PC Connection to update their IT infrastructure, while maintaining compliance and control.
Enhance Your Virtualization Infrastructure With IBM and Vmware
Date: Wednesday, May 14, 2014, 1:00 PM EDT
Virtualization technology is now expanding beyond the server compute elements to encompass networking and storage...
Transforming Finance, Procurement and Supply Chain Effectiveness with Cross-Functional Analytics
Date: May 6th, 2014
Time: 1 PM EDT
Attend this Webcast to find out how Oracle's packaged analytic applications enable line-of-business managers to examine all...
- Cloud Knowledge Vault Learn how your organization can benefit from the scalability, flexibility, and performance that the cloud offers through the short videos and other resources...
- All Government IT Webcasts