IDG News Service - Users of the BitDefender antivirus software started flooding the company's support forums Saturday, apparently after a faulty antivirus update caused 64-bit Windows machines to stop working.
The company acknowledged the issue in a note explaining the problem, posted Saturday. "Due to a recent update it is possible that BitDefender detects several Windows and BitDefender files as infected with Trojan.FakeAlert.5," the company said.
The acknowledgement came after BitDefender users had logged hundreds of posts on the topic. Some complained of being unable to reboot their systems.
"EVERY file that is trying to run is getting quarantined," one user, identified as lhmathys, reported. "Windows Explorer and even Bitdefender update itself is being quarantined. Someone really screwed this one up."
"We are in a really terrible position now," wrote another user, identified as ufitec. "We have 150 business clients and most of the pcs [on] which BitDefender thinks everything is virus does not boot any more!!!!"
In its note on the issue, posted around 4 pm Pacific Time, the company said it had issued a fix for the problem and offered instructions on how to repair the damage, saying that customers should remove files from quarantine and reboot.
Users who can't do that need to either use Windows' Last Known Good Configuration restore or System Restore options.
Earlier in the day, the company had advised users to disable the BitDefender antivirus module and wait for a new definition update, which is supposed to correct the problem.
BitDefender did not reply to several messages asking for comment.
- Best iPhone, iPad Business Apps for 2014
- 14 Tech Conventions You Should Attend in 2014
- 10 Desktop Apps to Power Your Windows PC
- How to Add New Job Skills Without Going Back to School
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
Red Hat Enterprise Linux - The Original Cloud Operating System
Linux adoption is growing against a number of measures, such as the
number of supercomputers that run Linux and the size of the contributing...
- OpenStack Hype vs. Reality: CIO Quick Pulse Open-source architecture can enable IT departments to build infrastructure-as-a-service (IaaS) clouds running on standard hardware.
- Building a Bridge to the Next Generation Data Center Selecting a widely adopted operating system is a foundational component of a standardization strategy.
- OpenStack and Red Hat: IDC White paper Most OpenStack deployments are by public cloud providers that are early adopters of technology and use OpenStack in a do-it-yourself deployment and support...
- Live Webcast Best Practices for the Hyperconverged Enterprise Network To the Age of Constant Connectivity and Information overload
- Live Webcast Unmasking the Differences between Consumer and Enterprise File Sync & Share The consumerization of IT combined with the rapid pace of the modern mobile workplace is forcing enterprise IT teams to evaluate file sync...
- Live Webcast Government Agency Webifies Outdated COBOL Applications Let this CTO tell you how his agency converted 1980s-era green screens into an e-filing portal for the 100,000 cases handled each year...
- The New Way to Work Knowledge Vault This Knowledge Vault focuses on how, in today's increasingly virtual world, it's more important than ever to engage deeply with employees, suppliers, partners,...
- Getting Ready for BlackBerry Enterprise Service 10.2 Find out how BlackBerry® Enterprise Service 10 helps organizations address the full spectrum of EMM challenges, while balancing the needs of both the... All Applications White Papers | Webcasts