Apple builds tablet buzz with silence, say experts
Its track record of delivering the goods also helps
Computerworld - Apple's ability to spawn massive interest in its still-unannounced tablet is based on a respectable track record and keeping its corporate mouth shut, experts said today.
"Success breeds success," said Michael Gartenberg, vice president of strategy and analysis at market research firm Interpret LLC, when asked how Apple manages to build such serious buzz for a product no one has seen, and about which Apple has breathed not one word.
"Apple has a track record of delivering," he said.
Kathy Sharpe, the chief executive of the Manhattan-based digital marketing firm Sharpe Partners, agreed. "Apple keeps coming out with things that are game changing," said Sharpe. "People pay attention because they get it right, even if the product doesn't work in at first, like the original iPod and the iPhone."
Apple's San Francisco event tomorrow is expected to showcase a new device -- a 10-in. or 7-in. tablet -- but the company has said nothing other than to promise something new. "The new products we are planning to release this year are very strong, starting this week with a major new product that we're really excited about," said CEO Steve Jobs in a statement released just before Monday's earnings call.
"It's a great tool that's an integral part of their marketing," said Stephen Baker, an analyst with retail research company The NPD Group, talking about the vaunted secrecy Apple maintains prior to a new product launch.
"Silence fuels speculation, speculation fuels rumor," said Gartenberg. "But by saying nothing, they haven't promised anything, so they don't really have to deliver [on the rumors]." Even so, Apple faces some risk by letting others manage the message, even if, as some have claimed, the company judiciously leaks information to selected reporters.
"The danger is that the speculation is going to get ahead of what you're going to deliver," Gartenberg added.
The risk is small, countered Baker, who reminded everyone that it's not as if this kind of attention is commonplace. "This really only happens every two or three years," Baker said. "Even Apple can't do this all the time. You didn't see this when they put a video camera in the [iPod] Nano, did you?"
The last time anyone was able to hype a product announcement at this scale without saying anything was three years ago this month, when Jobs pulled the first-generation iPhone out of his pocket, Baker said.
Apple's secrecy and its ceding the table to rumors is good marketing, said Sharpe, because it gets consumers involved. "The secrecy makes it much easier for Apple to generate buzz. No one knows what this is, so it could be the next iPhone...or the next Newton," she said, referring to the MessagePad personal data assistant that Apple introduced in 1993 to much fanfare but lackluster sales.
"That's part of the mystery. Because we're all in the dark, it's a great equalizer. No one has the story first," Sharpe continued. "That makes consumers feel a little important."
Even after the tablet is unveiled, Apple won't have much to say in how consumers perceive the device, little more than it did when it kept its month shut leading up to the event, argued Baker. "Afterward, the majority of people [commenting on the Web] will be talking about what it doesn't have, what it doesn't do," he said. "There won't be a lot of accentuation of the positive. They want to keep [talk of the tablet] amped, and the way to do that is to go negative, after you've gone positive."
Speaking of buzz, Computerworld blogger Seth Weintraub will live-blog Apple's Wednesday event.
Gregg Keizer covers Microsoft, security issues, Apple, Web browsers and general technology breaking news for Computerworld. Follow Gregg on Twitter at
@gkeizer, send e-mail to gkeizer@ix.netcom.com or subscribe to Gregg's RSS feed
.
- iPad in the Enterprise: IT Must Stay Ahead of the Curve
- Skepticism mounts over Windows RT's enterprise role
- Tech Clash: The iPad vs. Asus Eee Pad Transformer Prime
- Hands on: The new iPad
- Expect shortages of new iPad, say analysts
- iPad 3 to debut March 7, feature LTE support, reports claim
- Want your beer and wings faster? Order on the iPad, please
- iPad sales beat HP, Lenovo, Dell PC numbers
- Apple crushes sales records, hits revenue 'home run'
- What's up for Apple in 2012?
Read more about Macintosh in Computerworld's Macintosh Topic Center.


- Excel 2010 Cheat Sheet
- Register for this Computerworld Insider Cheat Sheet and gain access to hundreds of premium content articles, guides, product reviews and more.
- Practice Management: Double Billing Rate and Improve Patient Services
- Would you like to double your billing rate and achieve faster payment for services?
Download this customer success story to see how One Health... - Mission Critical Data Explosion and Customer Case Study
- Would you like to double your tier 1 storage capacity while simultaneously reducing your storage footprint?
Download this customer success story to see how... - Protecting Against Database Attacks and Insider Threats: Top 5 Scenarios
- Read this new eBook to learn the top five scenarios and essential best practices for preventing database attacks and insider threats.
- Database Activity Monitoring Is Evolving
- Read the analyst report and learn how you can leverage the core capabilities of a DAP solution for better database security.
- Establishing a Strategy for Database Security is No Longer Optional
- The options for securing increasingly valuable databases are very broad and deep, and can be confusing. This research provides an overview of three... All Macintosh White Papers
- Distributed Database Security with Real-time Monitoring
- View this demo and learn how IBM InfoSphere Guardium database activity monitoring can help protect your sensitive data in distributed DBMS environments with...
- InfoSphere Warehouse Packs Demo
- These flash modules make warehousing more tangible and relevant to business users through detailed explanations of the InfoSphere Warehouse Packs.
- Delivery Management -- Extending Lifecycle Management
- Date: Wednesday, June 20, 2012, 1:00 PM EDT
Siloed organizations continue doing the wrong things and doing things wrong, leading to increased costs,... - Leverage automation today to reduce IT complexity
- Date: Tuesday, June 5, 2012, 2:00 PM EDT
Whether your B2B complexity is caused by multiple technologies due to M&A, business or application specific... - Redefine Expectations in the Data Center
- Need to do more with less? Watch this video to learn how HP ProLiant Gen8 servers can help your business deploy servers three... All Macintosh Webcasts
