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iPhone Sync Problems? Try This

November 12, 2009 11:58 AM ET

PC World - I spent the better part of yesterday trying to resolve a problem with my iPhone: After migrating iTunes to Windows 7, it wouldn't sync properly.

Specifically, iTunes would conk out about three-quarters of the way into backing up the iPhone. I literally waited hours, hoping it would eventually finish the process, but no luck.

I won't bore you with the gory details, other than to say I did a lot of resetting, restoring, waiting around, cursing, and hair-pulling, all to no avail. (I hope it comforts you to know that even we so-called experts run into crazy glitches like this.)

One thing I tried was booting my Vista partition and syncing the iPhone there. And guess what? It worked! That, my friends, is exactly why I'm a proponent of making a gradual migration to Windows 7: If something doesn't work right, you have a fallback.

Still, I needed my iPhone to sync in Windows 7. But no amount of troubleshooting would solve the problem.

Then, I tried something totally crazy: I plugged the sync cable into a different USB port. And believe it or not, that did the trick. The iPhone zipped through the backup process and was back to normal. Hallelujah.

I can't say this will solve whatever sync problems you might be experiencing, but it's definitely worth a try. (Just make sure you're not in the middle of syncing when you unplug the cable.)


Reprinted with permission from

For more PC news, visit PCWorld.com.
Story copyright 2009 PC World Communications. All rights reserved.

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