CIO - IT leaders are increasingly turning to multiple outsourcing vendors to obtain application development and maintenance services. They're finding that spreading their application development and maintenance work across, say, three vendors makes more sense than having a single provider perform all of the work.
Indeed, multisourcing, as the practice of using multiple vendors for one function is known, offers a number of benefits to the customer, says David Rutchik, partner with outsourcing consultancy Pace Harmon. For one, a portfolio approach to sourcing provides access to a wide, deep bench of resources that may not otherwise be available from a single provider. Moreover, it encourages competition among the vendors, which benefits the customer's bottom line. It also keeps the vendors honest and hungry for the customer's business.
"By avoiding minimum commitments of spend or services with any one vendor, each provider earns the business by providing ongoing, compelling value," Rutchik says. "This can be more important than any outsourcing contract provision."
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