Network World - T-Mobile USA Inc. has for the time being pulled all of its Sidekick phones off the market after the phones were hit by massive data outages.
According to T-Mobile’s mobile phone shopping page, every Sidekick model is now “temporarily out of stock.” The carrier pulled the phones in the wake of massive service outages that resulted in many users losing their personal data.
The trouble for Sidekick users started more than a week ago when T-Mobile and Microsoft Corp. subsidiary Danger confirmed a data service disruption that the companies said at the time would last for days. However, the service disruptions continued throughout all last week and culminated this weekend with Microsoft acknowledging that Danger had likely permanently lost its customers’ personal data during the disruption.
Danger, as the maker of the Sidekick, stores its users’ personal data on its own servers as part of a cloud-based storage service. However, a server failure at Danger’s facilities resulted in a total loss of data for users who tried to reset their phones by removing their batteries or by letting their batteries expire. When Sidekick batteries are removed or are allowed to expire, the data stored on the devices is lost; thus, if users lost the data on the devices, they also lost the backup data stored on the Danger servers.
T-Mobile tried to make up for this data loss by offering Sidekick users a one-month credit to their data service accounts. This has, however, not stopped Sidekick users from flooding T-Mobile’s online support forums this week with angry messages that threaten to cancel their T-Mobile subscriptions or file lawsuits against T-Mobile and Microsoft.
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- The Critical Role of Support in Your Enterprise Mobility Management Strategy Most business leaders underestimate the importance of tech support when they choose an EMM solution. Here's what to put on your checklist.
- Separating Work and Personal at the Platform Level: How BlackBerry Balance Works BlackBerry® Balance™ separates work from personal on the same mobile device, right at a platform level. Find out how it can work for...
- Protection for Every Enterprise: How BlackBerry Security Works Get an IT-level review of BlackBerry® Security, addressing data leakage protection, certified encryption, containerization and much more.
- Future Focus: What's Coming in Enterprise Mobility Management (EMM) Find out why Enterprise Mobility Management (EMM) solutions that are truly future-ready must be designed to enable Machine-to-Machine (M2M) capabilities and much more.
- Live Webcast On-demand webinar: "Mobility Mayhem: Balancing BYOD with Enterprise Security" Check out this on-demand webinar to hear Sophos senior security expert John Shier deep dive into how BYOD impacts your enterprise security strategy...
- Live Webcast Unmasking the Differences between Consumer and Enterprise File Sync & Share The consumerization of IT combined with the rapid pace of the modern mobile workplace is forcing enterprise IT teams to evaluate file sync...
- Live Webcast Workforce Mobilization for Improved Productivity A mobility research director from Aberdeen discusses reasons for extending legacy applications to mobile devices, and an integration strategist from Attachmate shows how...
- Getting Ready for BlackBerry Enterprise Service 10.2 Find out how BlackBerry® Enterprise Service 10 helps organizations address the full spectrum of EMM challenges, while balancing the needs of both the...
- Containerization Options: How to Choose the Best DLP Solution for Your Organization This webcast outlines a framework for making the right choice when it comes to containerization approaches, along with the pros and cons of... All Mobile/Wireless White Papers | Webcasts