Skip the navigation
)
News

As complaints roll in about iPhone MMS, AT&T says activation went smoothly

Users sound off on AT&T Facebook page about slow or interrupted MMS transmissions

September 25, 2009 05:40 PM ET

Computerworld - AT&T activated Multimedia Messaging Service (MMS) on Apple Inc's iPhone 3G and 3GS phones starting mid-day Friday nationwide, with some early users reporting transmission problems on AT&T's Facebook page.

It wasn't clear how significant or widespread any of the problems were early on, however. Some experts have wondered how well AT&T's network will perform with the added network load from pictures and other media sent via iPhones.

Complaints on AT&T's Facebook page ranged from taking 15 to 20 minutes to send a photo wirelessly, to having an MMS transmission halt part-way through. Others said MMS service was up but then dropped out on a later attempt.

However, despite the complaints, an AT&T spokesman said MMS was working: "We said we'd have MMS working today and it is," said AT&T's Mark Siegel at 5 p.m. ET, several hours after activation began. "From what we can see, it's going smoothly."

While many comments were critical of the service of the hundreds that were quickly posted just hours after the turn-on, many others on AT&T's Facebook page were also positive about the new MMS capability.

Jeff Neves in Sacramento reported the service was "working great" at about 4:40 p.m. ET, adding: "I'm doing my part to help CRASH the network!!"

The MMS activation through iTunes required the phones to have an iPhone OS 3.1 update installed, a fact that some customers apparently had missed.

Some early commenters reported problems of not being able to send MMS data at all, while others noted delays in sending pictures wirelessly.

Joey Edison reported on the AT&T Facebook page that sending a picture to a coworker shortly after 4 p.m. ET and said the co-worker hadn't received it 15 minutes later. "Fifteen minutes later, really? Maybe it's because we're obsessing and taking up all the data!"

Tamim Sekander wrote at about 4:20 ET: "Working good in Dallas, but to receive one, it's like 20 minutes to get it."

Another comment from James Rosenberg in Des Moines, Iowa, at about 4:20 ET said the network was "down hard," with no ability to send pictures.

Yet others commenters said they could start to send a picture and find it would stop transmitting about three-fourths of the way through.

Some experts said that MMS messages don't always get through on other networks and other devices because of interoperability problems between networks.

Some who couldn't get MMS to work properly urged other customers to complain and seek refunds, while others complained that iPhone still needed the ability to tether their phones to laptops for wireless transmissions.

Read more about Smartphones in Computerworld's Smartphones Topic Center.



What is Tech Briefcase?
TechBriefcase is a new, free service where IT Professionals can Search, Store and Share IT white papers and content like this. Learn more
Bookmark content
Speed up your research efforts with content across the web.
Search and Store
Find the white papers you need. Create folders for any topic.
View Anywhere
Open your briefcase on your iPhone, tablet or desktop. Share with colleagues.
Don't have an account yet?
Additional Resources
Security KnowledgeVault
WHITE PAPER
Security is not an option. This KnowledgeVault Series offers professional advice how to be proactive in the fight against cybercrimes and multi-layered security threats; how to adopt a holistic approach to protecting and managing data; and how to hire a qualified security assessor. Make security your Number 1 priority.

Read now.

Cut Communications Costs Once and for All
WHITE PAPER
New IP-based communications systems are being deployed by small and midsized businesses at a rapid rate. Learn how these organizations are enabling faster responsiveness, creating better customer experiences, speeding office or mobile interactions, and dramatically reducing existing communications costs.

Read now.

Smartphones White Papers
What to Look For in Solutions For Mobile Device Management
Managing an increasingly mobile workforce has become one of the most challenging - and important - responsibilities for IT departments. This paper examines...
Tour Operator Uses BlackBerry Smartphone to Help Drive Sales
Sending more than 22,000 high school and university students on trips abroad each year requires logistical prowess and constant communication. Dealing primarily with...
Independent Guidelines for Enterprise Mobility
With the ever accelerating adoption of mobile devices and applications in both the consumer world and the workplace, there is an increasing challenge...
The BlackBerry PlayBook tablet's Good Bones
Find out why the BlackBerry Tablet OS built from the advanced QNX® Neutrino® real-time operating system makes the BlackBerry PlayBook tablet the smart...
Telecom and Network Infrastructure Company Improves Inventory Accuracy
Expertech developed a custom in-house built BlackBerry application called Expertech Tool Room to provide near real-time inventory and tracking of their capitalized tools....
All Smartphones White Papers
Smartphones Webcasts
The Office of Tomorrow with BlackBerry
Curious about the office of the future and how to prepare with BlackBerry solutions? This session discusses the office needs of tomorrow and...
The Changing Role of Tablets in the Enterprise
Do you understand all the capabilities and potential of the BlackBerry PlayBook tablet? BlackBerry® PlayBook™ tablet can help enterprises do business differently.

This webcast...
PlayBook Video about two Grade 6 classrooms that are using PlayBook tablets
RIM recently worked with Park Manor Public School in Elmira, ON to integrate BlackBerry PlayBook tablets in two Grade 6 classrooms. The project...
Introducing BlackBerry(R) Mobile Fusion - the evolution of Enterprise Mobility
The landscape of the BlackBerry Enterprise portfolio is evolving to provide more function, more control and more possibilities to meet the needs of...
Enterprise Ready Tablet Security
Learn more about the design philosophy that drives all of the security features engineered into the BlackBerry® solution.
Hear how this philosophy drove the...
All Smartphones Webcasts
Can prepaid smartphones save you money?
Samsung Exhibit prepaid smartphone

Prepaid service has started to transform from a source of cheap, bottom-of-the-barrel phones into a viable outlet for compelling smartphones. Read more...

Newsletter Sign-Up

Receive the latest news test, reviews and trends on your favorite technology topics

Choose a newsletter
  1. View all newsletters | Privacy Policy
IT Jobs