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Update: Fairpoint says New Hampshire outages only scattered

Customer service representative mistakenly said earlier the Internet service outage was statewide

March 25, 2009 12:00 PM ET

Computerworld - Internet services for some FairPoint Communications Inc. customers in New Hampshire were down for a period of time on Wednesday.

A company spokeswoman said there were "scattered outages" in the state affecting fewer than 100 customers, not a statewide outage, as reported earlier.

At 12:30 p.m., a FairPoint customer service representative told Computerworld that service was down for the entire state and would be repaired in about 12 hours.

The spokeswoman said the affected customers would have service restored on a "case-by-case" basis. She said there were "individual issues" involved with each but did not elaborate.

FairPoint is based in Charlotte, N.C., and serves nearly 2 million customers in 18 states.

Read more about Networking in Computerworld's Networking Topic Center.

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