Microsoft revs up 'Fix it' support tool
Automates solutions for some Windows problems
Computerworld - Microsoft Corp. has ramped up a new Windows support assistant nearly three months after it quietly released the automatic repair and configuration tool.
Dubbed "Fix it for me," the tool is an adjunct to some of the support documents that Microsoft posts to its Knowledge Base (KB), the company's online collection of hot fix guidelines and trouble-shooting instructions. Those KB documents that include the automated support boast a button labeled "Fix it."
"Have you ever come across a Microsoft Knowledge Base article or been presented with a Windows Error Reporting solution and asked yourself, 'Why can't Microsoft just fix this for me?'" the "Fix it for me" blog reads. "Today, KB articles and WER solutions provide you with a list of steps that can be followed to resolve your issue," the post continued. "Our team's purpose is to automate the steps ... so you can click a button and have the issue resolved."
The blog also listed some of the Knowledge Base documents that boast a "Fix it" button, including one that prevents users from connecting a USB storage device -- useful in protecting against one of the infection vectors of the "Downadup" worm.
While the team posted just four "Fix it"-enabled documents in November and December 2008, it added 78 in January 2009, more than 30 of them last week alone.
Each "Fix it" is a separate, small download of a Windows installer package that when run, automates the manual steps spelled out in the appropriate KB document.
In a post last month to a message forum on the "WinVistaClub" Web site, someone who identified himself only as "Paul" and said he was part of the "Fix it" team at Microsoft encouraged users to send feedback on the feature to the group at the firstname.lastname@example.org e-mail address.
Read more about Windows in Computerworld's Windows Topic Center.
- Why Projects Fail CIOs are expected to deliver more projects that transform business, and do so on time, on budget and with limited resources.
- The New Business Case for Video Conferencing: 7 Real-World Benefits Beyond Cost-Savings This whitepaper provides insight into the value of video conferencing in today's business environment, and how organizations are using visual collaboration to find...
- Gartner Magic Quadrant for Client Management Tools The client management tool market is maturing and evolving to adapt to consumerization, desktop virtualization, and an ongoing need to improve efficiency.
- Audit Ready and Asset Optimized: The Solid Promise of an Intelligent Software Asset Management Solution In this paper Frost & Sullivan examines the benefits of enterprise-grade Software Asset Management solutions, and how these solutions serve as the convergence...
- LIVE EVENT: 5/7, The End of Data Protection As We Know It. Introducing a Next Generation Data Protection Architecture. Traditional backup is going away, but where does this leave end-users?
- On-demand webinar: "Mobility Mayhem: Balancing BYOD with Enterprise Security" Check out this on-demand webinar to hear Sophos senior security expert John Shier deep dive into how BYOD impacts your enterprise security strategy... All Windows White Papers | Webcasts