Microsoft revs up 'Fix it' support tool
Automates solutions for some Windows problems
Computerworld - Microsoft Corp. has ramped up a new Windows support assistant nearly three months after it quietly released the automatic repair and configuration tool.
Dubbed "Fix it for me," the tool is an adjunct to some of the support documents that Microsoft posts to its Knowledge Base (KB), the company's online collection of hot fix guidelines and trouble-shooting instructions. Those KB documents that include the automated support boast a button labeled "Fix it."
"Have you ever come across a Microsoft Knowledge Base article or been presented with a Windows Error Reporting solution and asked yourself, 'Why can't Microsoft just fix this for me?'" the "Fix it for me" blog reads. "Today, KB articles and WER solutions provide you with a list of steps that can be followed to resolve your issue," the post continued. "Our team's purpose is to automate the steps ... so you can click a button and have the issue resolved."
The blog also listed some of the Knowledge Base documents that boast a "Fix it" button, including one that prevents users from connecting a USB storage device -- useful in protecting against one of the infection vectors of the "Downadup" worm.
While the team posted just four "Fix it"-enabled documents in November and December 2008, it added 78 in January 2009, more than 30 of them last week alone.
Each "Fix it" is a separate, small download of a Windows installer package that when run, automates the manual steps spelled out in the appropriate KB document.
In a post last month to a message forum on the "WinVistaClub" Web site, someone who identified himself only as "Paul" and said he was part of the "Fix it" team at Microsoft encouraged users to send feedback on the feature to the group at the firstname.lastname@example.org e-mail address.
Read more about Windows in Computerworld's Windows Topic Center.
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- Taking Windows Mobile on Any Device Taking Windows applications mobile has many advantages, but the process of identifying a solution is complex. Learn how to solve this complex problem...
- HP HAVEn: See the big picture in Big Data HP HAVEn is the industry's first comprehensive, scalable, open, and secure platform for Big Data. Enterprises are drowning in a sea of data...
- What Datapipe customers need to know about the new PCI DSS 3.0 compliance standard This handy quick reference outlines what PCI DSS 3.0 is, who needs to be compliant and how Alert Logic solutions address the new...
- The 12 PCI DSS 3.0 requirements addressed by Peer 1 Hosting This handy quick reference outlines the 12 PCI DSS 3.0 requirements, who needs to be compliant and how Alert Logic solutions address the...
- Meg Whitman presents Unlocking IT with Big Data During this Web Event you will hear Meg Whitman, President and CEO, HP discuss HAVEn - the #1 Big Data platform, as well...
- The New Way to Work Knowledge Vault This Knowledge Vault focuses on how, in today's increasingly virtual world, it's more important than ever to engage deeply with employees, suppliers, partners,... All Windows White Papers | Webcasts