Au contraire: Exchange's lead over Notes actually 'getting bigger and bigger,' says Gartner
Demonstrating market momentum is key, apparently, to securing the confidence of CIOs
Computerworld - While IBM argued today that its Lotus Notes collaboration software was turning the tide against the market leader, Microsoft Corp.'s Exchange, a Gartner Inc. analyst said that's not the case.
"I don't believe that in either revenue or user seat share, that IBM is closing the gap [with Microsoft]," Tom Austin, a Gartner analyst, told Computerworld today. "The gap is getting bigger and bigger."
IBM did not immediately respond to a request for comment.
In a press release put out ahead of its annual Lotusphere user and developer conference next week, IBM said it had 145 million Notes licensees worldwide, up 4% from the 140 million licensees it claimed last year.
Early versions of the press release also included this statement: "While market share estimates vary, Gartner Dataquest's most recent report from 2008 indicates a 40% share worldwide for Lotus Notes, compared to Microsoft's 48% for Exchange, a narrowing gap."
Austin, a Gartner group vice president and research fellow who conducted that research, said the statistic was for 2007 shipments of Notes vs. Exchange only. It is far different than the percentage of people actually using either software today, the installed base.
Based on that measurement, "Microsoft Exchange has at least three times the users of Notes with enterprises with 500 or more users," Austin said. IBM may be adding Notes users, but its share of the installed base "is getting smaller," he said.
Later versions of the IBM press release have that statement and the Gartner statistic deleted.
The battle between Microsoft and IBM over supremacy of the collaboration market remains heated, even though most third-party observers such as Gartner, IDC and Ferris Research say that Exchange has the lead.
Demonstrating market momentum is key, apparently, to securing the confidence of CIOs who spend millions of dollars annually on large e-mail systems for hundreds of thousands of users.
Case in point is IBM's claim of 145 million Notes licenses, which Austin said doesn't correlate with the number of actual active Notes users.
"How many of those licenses were shoved into an order to make the salesman happy?" asked Austin, who added that not just IBM but "Microsoft and everyone else does this."
Austin did agree with IBM's statement indicating migrations from Notes to Exchange have slowed down.
Part of the reason for that was the economic downturn, which has slowed down massive, expensive migration projects such as those involving e-mail and collaboration tools.
Austin also gives Notes 8 credit for the decline in migrations from Notes to Exchange. Launched by IBM in August 2007, Notes 8 features a much-improved user interface.
"Notes 8 has staunched some of the anxiety IBM inflicted on itself when it was pushing Workplace as a Notes replacement, causing its user base to freak," he said. "They can honestly say that Notes 8 today is almost as good as Outlook."
However, Austin thinks IBM won't be able to start winning large companies back until it starts to "carpet-bomb" corporate end users with marketing and free copies of Notes the way Microsoft did when it was building up Outlook in the late 1990s.
"Mere mortals, not IT people, are going to have more and more say, but IBM adamantly refuses to do anything that would piss off IT buyers and senior executives," Austin said.
Read more about Desktop Apps in Computerworld's Desktop Apps Topic Center.
- Best iPhone, iPad Business Apps for 2014
- 14 Tech Conventions You Should Attend in 2014
- 10 Desktop Apps to Power Your Windows PC
- How to Add New Job Skills Without Going Back to School
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- Gartner 2013 Magic Quadrant for Enterprise Backup/Recovery Software See why CommVault was positioned as the #1 leader in Gartner's 2013 Magic Quadrant for Enterprise Backup/Recovery software for the 3rd year in...
- Forrester Report: CommVault is a Leader in Enterprise Backup and Recovery In this report, Forrester takes a deep dive into the evaluation criteria, how CommVault is positioned and the features and functionality that make...
- Forrester Wave for Enterprise Backup and Recovery Read this report to see how CommVault continues to outpace its competitors and why Forrester positioned CommVault Simpana as the top backup and...
- Architecting the Network of the Future Networks need to change, as does the way IT thinks about and manages them. In addition to reliability, IT must now add higher...
- Four Myths of High-Productivity App Dev Debunked Debunk the main myths surrounding high-productivity application development and how both platforms have overcome them.
On-Demand Webcast: 7 Reasons to Choose VoIP
Thinking about a new phone system for your business?
Be sure to watch this informative webcast. Steve Strauss, small business columnist for USA...
All Desktop Apps White Papers |