U.K. businesses ban IM over security concerns

PC Advisor - Nearly three-quarters of U.K. businesses have banned the use of instant messaging (IM) citing security concerns, reports IM supplier ProcessOne.

The research noted that 88% of IT directors were concerned about the security risks created by employees using Windows Live Messenger, Yahoo Messenger and other IM services, with 56% citing the loss of sensitive business information as a primary concern.

Despite this, only 12% of those surveyed said that their company kept an audit trail of IM messages sent by employees using free public IM software.

The research also shows that 74% of those surveyed think IM could provide valuable collaboration benefits to their organization. According to ProcessOne, the research indicates that currently security fears are overriding the opportunity that U.K. businesses have to increase collaboration and business productivity.

"It is a shame that more businesses in the U.K. aren't taking advantage of the benefits that instant messaging can bring," said Mickaël Rémond, CEO of ProcessOne.

"Many organizations are torn between wanting to maximize security or gain collaboration and productivity benefits, and clearly maintaining security is winning at this point. However, businesses need to ask themselves whether taking such a knee-jerk reaction as completely banning the use of IM is really the best option for the company.

"Clearly, everyone recognizes the benefits that IM can bring. However, the challenge will be for businesses to look for strategies that enable them to reap the rewards without putting themselves at risk of a security breach," added Rémond.

Reprinted with permission from

For more expert advice in plain English, visit PC Advisor.
Story Copyright PC Advisor, 2006. All rights reserved.