iPhone 3G activations in U.S. trouble-plagued
Customers are being sent home to get their new phones working
Computerworld - AT&T Inc. reported that in-store iPhone 3G activations were suspended at about 9:30 EDT nationwide today because of problems users were having connecting with the iTunes 7.7 software needed to configure the device.
Both AT&T and Apple Inc. were sending customers with iPhones home from their stores to activate the popular devices, as was done at the first launch of the iPhone in June 2007, a spokeswoman for AT&T in New England said in an interview.
"The intent was to allow in-store activation, and that was working fine until just now," she said at about 10:50 a.m. EDT.
Some customers seemed disappointed, including one man who said he was "getting quite perturbed" when told of the activation problem inside the AT&T downtown Boston store. He declined to give his name.
When customers attempt the iTunes download, they get an error message saying, "Page not found," the spokeswoman said. The problem relates to iTunes specifically and not the AT&T network, she said.
A Computerworld reporter who was trying to connect with iTunes got this error message: "We could not complete your iTunes Store request. An unknown error occurred (-9838). There was an error in the iTunes Store. Please try again later."
Other users reported in various online forums that they faced similar issues. "iTunes sees the iPhone, but gives me zero control over it," said Ray Camden on the coldfusionjedi site. "It is stuck 'Accessing iTunes Store...' which makes me just a tiny bit mad that my phone is sitting here in brick mode essentially while trying to hit a store that is probably getting tons of traffic."
Users at the MartinOg Technology and iPhone Blog reported much the same issues, including the 9838 error message.
Computerworld freelance writer Ryan Faas echoed other users' problems getting their iPhones to work. "Apparently the iTunes Store is overloaded and the stripped down iTunes app that they have just hangs at the 'accessing iTunes store' screen," Faas said in an e-mail update. "They told me all AT&T stores are having the problem and they were told to do all the account activation processes but to send people home to unbrick the phones themselves using iTunes.
"So, right now, I'm sitting at home with the same 'accessing iTunes store' hang on my computer," Faas said. "Oh well, at least I get to look at a shiny new paperweight in the meantime."
Computerworld's Gregg Keizer, Ryan Faas and Ken Mingis contributed to this report.
- Continuing coverage: Apple launches the iPhone 3G
- 11 cool new apps for the iPhone
- Review: The iPhone 3G was worth the wait
- Elgan: iPhone, schmiPhone -- I just want better call quality
- iPhone 'tsunami' set to wash over rivals, says survey
- iPhone 3G activations in U.S. trouble-plagued
- iPhone 3G buyers? Doctors, teachers, sales persons and engineers
- iPhone 3G debuts, some glitches reported
- iPhone 3G: The unexpurgated arrival-day FAQ
- Blog post: Others get iPhone 3G. I get iBrick 2
- Blog post: Choosing Where to Buy an iPhone 3G
Read more about Macintosh in Computerworld's Macintosh Topic Center.
- Software Asset Management: Pay Attention or Pay Up There is a wide range of options for managing software assets, from in-house solutions to the cloud to managed services providers. Read this...
- Are You Prepared for a Software Audit? Just the word "audit" is enough to make anyone shiver, and when it comes to a software audit, the reaction is no different....
- 2014 Gartner Magic Quadrant Report For the 7th year in a row, Riverbed is in the "Leaders" Quadrant of the 2014 Magic Quadrant for WAN Optimization Controllers. In...
- Improving Business Value of WAN Optimization Want to achieve faster ROI with WAN optimization? Read the latest IDC report and discover how you can cut IT costs without compromising...
- Leveraging Flash Storage to Accelerate Oracle Real Application Clusters Join this webinar to understand the latest solid-state storage trends, the specific applications driving solid-state storage deployments and the benefits of deploying the...
- Top 4 Digital Signage Fails Join RMG Networks for a look at four of the most common reasons digital signage fails in corporate businesses. Learn about strategies to... All Macintosh White Papers | Webcasts
Our new weekly Consumerization of IT newsletter covers a wide range of trends including BYOD, smartphones, tablets, MDM, cloud, social and what it all means for IT. Subscribe now and stay up to date!