iPhone 3G debuts; some glitches reported
Activation problems in the U.K. and U.S.; fight breaks out in Florida line
The launch was not without problems, however, as the U.K. debut was delayed by a software snafu and police were called to a Florida AT&T store to deal with an altercation among people waiting in line.
Users of first-generation iPhones, meanwhile, waited for Apple to throw the switch and offer them the software upgrade that will let them download third-party applications and sync their mail, calendars and contacts with corporate exchange servers or the new MobileMe service.
Lines at one of Apple's flagship retail stores -- the glass, cube-shaped outlet on 5th Ave. -- were substantial, according to reports by technology blogs such as Engadget, but the first customers allowed in were back out the door about 15 minutes later, iPhone 3G in hand.
Both Apple and AT&T, Apple's exclusive mobile carrier partner in the U.S., had estimated this week that it would take customers 10 to 15 minutes once inside their stores to sign a contract and activate and pay for their phones. This is the first time that Apple and AT&T have required in-store activation for the iPhone, a change brought on by the shift toward upfront subsidies for the phone, rather than operators sharing subscriber revenue with Apple.
In other U.S. locations, lines also formed. According to Computerworld freelance writer Michael DeAgonia, Apple stores in Orlando sported lines of hundreds of people, while area AT&T stores had much smaller lines of around 50 people. Ryan Faas, another Computerworld freelance writer waiting to buy the new iPhone in New York, said he was told "that there's a national issue with iTunes activations."
DeAgonia, too, reported activation problems in his area.
In Japan, where Softbank Mobile Corp. has rights to sell the iPhone, a crowd of about 1,000 gathered at the company's store in the Harajuku district, according to the IDG News Service. The Harajuku store began selling the iPhone at 7 a.m. local time (6 p.m. Thursday, EDT in the U.S.). This is the first time that Apple's iPhone has been available in Japan through sanctioned channels.
In London, meanwhile, software problems delayed the iPhone launch for several hours, as the activation systems used by O2, the sole carrier partner in the U.K., were initially overwhelmed by demand.
Early customers left O2 stores frustrated and empty-handed, reported IDG News, which was not able to obtain details because the mobile operator was not letting reporters into its stores. However, an O2 spokeswoman was quoted as saying that the problem had been solved by 5:30 a.m. EDT in the U.S.
- Continuing coverage: Apple launches the iPhone 3G
- 11 cool new apps for the iPhone
- Review: The iPhone 3G was worth the wait
- Elgan: iPhone, schmiPhone -- I just want better call quality
- iPhone 'tsunami' set to wash over rivals, says survey
- iPhone 3G activations in U.S. trouble-plagued
- iPhone 3G buyers? Doctors, teachers, sales persons and engineers
- iPhone 3G debuts, some glitches reported
- iPhone 3G: The unexpurgated arrival-day FAQ
- Blog post: Others get iPhone 3G. I get iBrick 2
- Blog post: Choosing Where to Buy an iPhone 3G
- Comprehensive Advanced Threat Defense The hot topic in the information security industry these days is "Advanced Threat Defense" (ATD). This paper describes a comprehensive, network-based approach to...
- Advanced Threat Defense: A Comprehensive Approach In this interview, Peter George, president, General Dynamics Fidelis Cybersecurity Solutions, explains why we need more than anti-malware, and what constitutes a comprehensive...
- Market Overview: Digital Customer Experience Delivery Platforms Forrester states that businesses today struggle to understand and use the tools necessary to create and manage unified, multichannel digital customer experiences across...
- The Growing Demand for Rich Media This white paper discusses how IBM Customer Experience Suite Rich Media Edition can automate rich media workflows, from collaborating with creative agencies and...
- On-demand webinar - 7 Keys to Service Catalog Implementation Success Watch this webinar to learn 7 crucial keys to make your service catalog a success!
- Transform Your IT Service Management Watch this webinar, to learn how EasyVista can increase IT productivity & efficiency and deliver streamlined & integrated IT Service & Asset Mgmt. All Macintosh White Papers | Webcasts
Our new weekly Consumerization of IT newsletter covers a wide range of trends including BYOD, smartphones, tablets, MDM, cloud, social and what it all means for IT. Subscribe now and stay up to date!