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Microsoft fixes massive site, service log-in glitch

Goes boom day before Windows Server 2008 launch

February 27, 2008 12:00 PM ET

Computerworld - Microsoft Corp. said on Tuesday evening it had fixed the problem that had kept some users from logging on to many, if not most, of its online services throughout much of the day.

The company, however, has yet to explain the outage, which left users unable to access everything from Windows Live Mail -- formerly Hotmail -- and Xbox Live to Skydrive Live and Live Messenger.

Coincidentally, hours before the outage began, Bob Muglia, the head of Microsoft's server group, bragged that "a good part of the Windows Live servers are running Windows Server 2008." The latter, Microsoft's newest server operating system, is scheduled to launch today.

As of 7 p.m. EST Tuesday, however, Microsoft said that the problem had been resolved and that all services were available. "Earlier today, an issue began that has caused some consumers worldwide to experience difficulty logging in to their Windows Live ID accounts," said Samantha McManus, product manager for Windows Live, in a statement. "This issue has since been resolved, and normal operations have been restored to all customers."

By mentioning Windows Live, McManus hinted that the problem was across most, if not all, of Microsoft's online services that require users to log in.

Windows Live ID -- once known as Passport -- is Microsoft's single sign-on service. Most of the sites and services that rely on Live ID are owned and operated by Microsoft, although a few non-Microsoft sites, such as Expedia.com, also use it. Expedia Inc. representatives were unavailable for comment Tuesday night.

"The issue purely impacted the log-in process for customers and largely did not impact customers who were already logged in," added McManus. "Microsoft worked aggressively to resolve this unique problem as quickly as possible. We apologize for any inconvenience this issue has caused consumers."

According to messages left by people in support forums and as comments on numerous blogs, Windows Live ID was knocked out starting around 10 a.m. EST and affected users in the U.S., Finland, Honduras, Canada, the U.K. and and other locations.

This is not the first time that multiple Microsoft services have been crippled simultaneously. A year ago next month, Live Messenger, Live Mail, and other sites and services were inaccessible to users for part of a day. Last April, Live Mail and Messenger also went dark for several hours. In neither incident did Microsoft reveal the underlying cause.

In a story that went live very early Tuesday on CNET's News.com, Muglia said that Windows Server 2008 did not have a "live" element of its own, then continued to note that the operating system powered an unspecified number of Microsoft's sites and online services. "The biggest 'live' component is the fact that Windows Live runs on Windows Server," he said. "Microsoft.com is running entirely on Windows Server 2008 right now."

CEO Steve Ballmer is scheduled to officially launch Windows Server 2008 today at an event in Los Angeles.

Microsoft dismissed the idea that the Live ID blackout was related to the new server software, though it neither confirmed or denied that the log-in service was hosted on Server 2008. "We can say with certainty that Windows Server did not contribute to this incident," a company spokesman said in an e-mail Wednesday morning.

Read more about Windows in Computerworld's Windows Topic Center.



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