Users suffer major problems with Symantec NetBackup 6.0
Users hold off on implementing NetBackup 6.0 until problems are fixed
Computerworld - Users are saying that problems with Symantec Corp.'s latest version of Veritas NetBackup are keeping them from rolling out the application even though the data backup and recovery product was shipped more than a year ago.
Veritas Software Corp. announced NetBackup 6.0 in April 2005 (see "Veritas announces next version of NetBackup, EVault") and began shipping it in October, just after Symantec announced that it was buying Veritas (see "Sidebar: Planned purchase leaves some Veritas users cold").
Users on at least two Web site forums dedicated to Symantec customers said they are hoping that Symantec's Maintenance Pack 4, due out around October, will fix bugs they're finding in NetBackup 6.0. The most recent maintenance pack, No. 3, was made available on June 30.
Bank of Canada, whose job it is to issue money for that country like the Federal Reserve in the U.S., plans on staying at NetBackup Version 5.0 "until it's apparent things with 6.0 have improved," said Paul Keating, an IT manager at the bank, which is based in Ottawa.
Problems cited by other users include issues with the vault service, which automates tape rotation; the scheduler, which lets users specify the times that backups are run; and the Job Manager service, which accepts backup jobs and then runs them. When these features don't work, automated backups can't be performed and aren't saving the data properly when they do, users said.
"The vault service won't start," said Steve Bally, systems engineer for RadiSys Corp., a Hillsboro, Ore., engineering company that has been using NetBackup for a number of years. Without the vaulting service, Bally said, he can't perform tape duplication or send backups off-site because of problems with NetBackup.
Bally said he doesn't plan on rolling out NetBackup 6.0 until the vaulting service issues are fixed, so he has not yet experienced the scheduler problem described by several other users on the Web site forums for Symantec customers.
There are about 36,000 users of NetBackup, according to Symantec. Mike Adams, group manager for Symantec's NetBackup product marketing, said he could not say how many of those users have migrated to Version 6.0. "Anecdotal evidence" is that there is "good uptake," he said.
One major issue Veritas users cited with NetBackup 6.0 is that when a backup job indicates it's complete, it often has only backed up 1K files, so there's no data to restore. Bally characterized Veritas 5.1, which he was using before 6.0, as "solid" but said he wanted to use Version 6.0 for new services, such as the ability to restore Microsoft SharePoint Portal Server services.
- 15 Non-Certified IT Skills Growing in Demand
- How 19 Tech Titans Target Healthcare
- Twitter Suffering From Growing Pains (and Facebook Comparisons)
- Agile Comes to Data Integration
- Slideshow: 7 security mistakes people make with their mobile device
- iOS vs. Android: Which is more secure?
- 11 sure signs you've been hacked
- Pay-as-you-Grow Data Protection: IBM Tivoli's Full-featured Data Protection Suite for Small to Medium Businesses IBM Tivoli Storage Manager Suite for Unified Recovery gives small and medium businesses the opportunity to start out with only the individual solutions...
- Streamline Data Protection with IBM Tivoli Storage Manager Operations Center IBM Tivoli Storage Manager (TSM) has been an industry-standard data protection solution for two decades. But, where most competitors focus exclusively on Backup...
- Using VM Archiving to Solve VM Sprawl This CommVault whitepaper discusses how archiving virtual machines can mitigate VM sprawl with a comprehensive approach to VM lifecycle management.
- Keep Your Network Available, Efficient and Secure Make the most of your network by working with experts who "get it." CDW and F5 have partnered to keep networks highly optimized....
- Make or Break: New Auto Products Must Go To Market On Time This Webcast quantifies the value of time to market for the auto industry and highlights how Primavera Enterprise Portfolio Management can help organizations.
- IBM Flash Webcast: Optimizing your Datacenter for Efficient Storage & ROI Register for this webcast to learn the benefits of flash storage from IBM Customer, Leonardo Irastorza of Royal Caribbean Cruise Ltd and Storage... All Data Storage White Papers | Webcasts