Volvo, Enigma sign service life-cycle management deal
The carmaker will use Enigma's 3C Platform
Computerworld - Volvo Car Corp. has signed a multimillion-deal to use software from Enigma Inc. to simplify relationships with its 18,000 dealers and independent repair shops across the globe, the companies said today.
Volvo, a wholly owned subsidiary of Ford Motor Corp., will use Burlington, Mass.-based Enigma's 3C Platform (for content, commerce and collaboration) to build an application that ties together Volvo's existing XML-based service manuals, electronic parts catalogs and service bulletins, as well as its diagnostic and software downloads for onboard automotive control systems, the companies said in a statement. The application will be deployed globally in 17 languages via the Web and CD/DVD.
With the new system in place, technicians and mechanics will be able to more quickly access the information they need to repair any Volvo car, the companies said.
In addition, the application will be tied into other dealer management systems as well as other dealer-based back-office systems to streamline parts ordering, inventory and other financial processes, according to the companies.
"Volvo Cars aims to be No. 1 in customer service by developing and delivering innovative, user-friendly and flexible products, services and processes to our dealer network and customers around the world," Lars Kullberg, director of technical service and car project management of Volvo Cars, said in the statement.
Kullberg said Engima's 3C platform will enable Volvo Cars dealers to provide more efficient service and support, so customers can get their vehicles out of the shop and back on the road more quickly.
Read more about Government/Industries in Computerworld's Government/Industries Topic Center.
- How Four Citrix Customers Solved the Enterprise Mobility Challenge Managing mobile devices, data and all types of apps-Windows, datacenter, web and native mobile- through a single solution.
- 8 Steps to Fill the Mobile Enterprise Application Gap Traveling executives and Millennials alike expect to communicate, collaborate and access their important work applications and data from anywhere on whatever device they...
- Seattle Children's Accelerates Citrix Login Times by 500% with Cross-Tier Insight Seattle Children's is a leading research hospital with a large and growing Citrix XenDesktop deployment. With ExtraHop, the IT team at Seattle Children's...
- McKesson Makes Application Hosting for Hospitals Faster, More Efficient With ExtraHop, McKesson identified the root cause of slow Citrix XenApp application launches and adopted a more intelligent, proactive IT operations model that...
- Keep Servers Up and Running and Attackers in the Dark An SSL/TLS handshake requires at least 10 times more processing power on a server than on the client. SSL renegotiation attacks can readily...
- On Demand: Mastering the Art of Mobile Content Management Mobile device usage in the enterprise has skyrocketed, and it continues to escalate. IT must answer to users who demand access to their... All Government/Industries White Papers | Webcasts