Clientless VPNs Give The Help Desk a Lift

By Alan Radding

April 28, 2003 12:00 PM ET

Recommended

(3)

Digg

Twitter

Share/Email

Computerworld - IT managers say the biggest advantage of an SSL VPN lies in its ability to relieve the headaches they face in supporting users of traditional VPNs.
Brian Dennis Gaon, manager, IT security at North Shore -- Long Island Jewish Health System, says supporting IPsec VPN client software on machines belonging to thousands of doctors and clinicians was a "huge effort," and the VPN client software was almost always at the root of problems. An EX-1500 SSL VPN appliance from Aventail has significantly reduced calls to the help desk. "There is no client software," Gaon says, and the new VPN now handles 80% of the organization's remote access needs.
Anne Winder, webmaster at Quidel Corp., a San Diego-based medical diagnostics provider, says shifting users from a traditional VPN to an SSL appliance from Emeryville, Calif.-based SafeWeb Inc. cut support-call volume by 30% after a partial rollout. Quidel now plans to offer SSL VPN access companywide. But the implementation isn't entirely clientless: It uses downloadable ActiveX components for access to the company's e-mail, file servers and Web applications, she says.

Recommend Digg Twitter ShareThis

Email Print Send Feedback Reprints

Jump to comments

Security

Additional Resources

Xerox

Win a color printer!

By using solid ink technology only from Xerox, you could save up to 65% by printing color for the cost of black and white. Enter for a chance to WIN a PhaserTM 8860 network color printer!

Microsoft

Upgrade to Internet Explorer 8 today.

Save time and mitigate security risk. Deploy it now.

Sybase

NEXT-GENERATION MOBILITY PLATFORMS

In this white paper, IDC analyzes the role of next-generation mobile enterprise platforms as organizations seek a more strategic deployment of mobile solutions.

Learn the important issues you must consider before starting your next mobility initiative. Get your mobility white paper from IDC now, compliments of Sybase.

White Papers & Webcasts

Share our Strength
Download Now

Lower the Cost and Complexity of a Mobile Workforce through Automation
Download This Resource Now!

Top 10 Things to Know about Data Protection
Download Now

Managing Mobility: Improve Data Security, Compliance and Manageability
Download This Resource Now!

Top 10 Actions a CIO Can Take to Prepare for a Hurricane
Download Now

Managing Secure File Transfer to Save Time, Money and IT Resources
Learn how companies are using innovative technology to overcome these challenges and improve user productivity by offloading e-mail attachments and replacing FTP with...

Ponemon Study: The Business Risk of a Lost Laptop
Download Now

Security Convergence Equals Network Security Cost Savings
Listen to IBM Internet Security Systems' take on network security convergence.

Airport Insecurity: The Case of Lost Laptops
Download Now

Disaster Recovery 2008: Reduced Costs and Improved Performance
How long can your Enterprise afford to be without your data? With an accelerated disaster recovery program, you never have to answer this...

All White Papers | All Webcasts