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Uncovering the Hidden Costs
March 18, 2002 12:00 PM ET
Computerworld -
If you're calculating the ROI for IT training, don't forget the less obvious costs such as lost productivity per IT worker, says Dave Murphy, membership director at the International Association of Information Technology Trainers in Elkridge, Md.
And remember that instructor-led training includes project management or administrative costs, says William Vanderbilt, director of operations for the technology learning group at IT association CompTIA in Oakbrook Terrace, Ill. These costs include the time spent signing up people for classes or accounting for people who will miss the classes due to scheduling conflicts.
Any training course will require five to 40 hours per week of project management time, depending on the complexity of the project, Vanderbilt says. If you're aware of these costs, you can prepare and budget for it, he says. If an external company is providing the training, Vanderbilt suggests that you get project management costs incorporated into the price.
So what's the ROI? It's unrealistic to expect a payback in a month. But after you've determined the cost of training IT employees, ask yourself whether the costs of training can be recouped in the first year, says Murphy. "We're changing people's behavior," he says. "It won't happen overnight." - Julekha Dash
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