Skip the navigation

The 9 hottest skills for '09

Old notion: Certain skills, such as programming, are prime for outsourcing. New order: Firms want developers and other talented staffers in-house.

By Thomas Hoffman
December 30, 2008 12:00 PM ET

Computerworld - By almost any measure, the U.S. economy is in its worst state since the Great Depression. Consumer spending is down, credit markets remain weak, and more than 10 million Americans are out of work.

Yet despite the grim financial picture, demand for certain types of IT skills, such as SAP, .Net and help desk/support, remains strong. And while some employers will continue to look outside their companies to find workers with expertise in these and other disciplines, some CIOs are building some of this know-how internally as hiring freezes become more common. (Read about ways to boost your pay in Computerworld's annual Salary Survey.)

Here's a look at the hottest skills, as cited by respondents to Computerworld's annual Forecast survey.

1. Programming/application development

Ask any recruiter what the single most sought-after IT skill is at the moment, and the universal response is a three-letter word: SAP.

"The little joke in our industry right now is that if you have 'SAP' on your résumé right now, you have zero unemployment," says Bruce Culbert, CEO of iSymmetry Inc., an IT consulting and recruitment firm with offices in Washington and Alpharetta, Ga.

SAP experts, particularly those who are experienced with a specific module in a certain industry, are commanding $35 to $40 per hour more on average than other types of senior technicians, says Culbert. Demand for SAP skills has remained red hot because a growing number of companies are working toward establishing global instances of the ERP system, says Jill Herrin, president of IT recruiter JDResources Inc.

But not far behind is demand for IT professionals with .Net experience, say Herrin and other observers. Some companies that relied on offshore labor to deliver .Net and C# capabilities just a few years ago found that route to be "nonproductive," says Herrin. Now they're looking to fill those jobs in-house, she says.

Rich Schappert, senior director of IT at Casey's General Stores Inc. in Ankeny, Iowa, says he has been filling the retailer's demand for .Net and SQL Server programmers for the past five years by recruiting and training local college students. The company, which operates 1,500-plus stores across the Midwest, has been moving its Cobol-based financial applications into the .Net environment to reduce its mainframe costs. "[It's also] getting tougher to find people who know Cobol," notes Schappert.

2. Help desk/technical support

Help desk and technical support skills remain in strong demand, particularly for people who offer a blend of deep technical expertise and solid customer-service abilities, says Herrin. "I have lots of customers who tell me their customer service function is broken and they need people with better communication skills," she says.

"One of the things we're seeing a demand for in this space is what we call a JOAT -- a jack-of-all-trades -- somebody who can do break/fix work and a bit of desktop support," says Katherine Spencer Lee, executive director at IT staffing firm Robert Half Technology. Demand for well-rounded technicians tends to become more acute when companies are looking to get more work done with fewer people, she says.



What is Tech Briefcase?
TechBriefcase is a new, free service where IT Professionals can Search, Store and Share IT white papers and content like this. Learn more
Bookmark content
Speed up your research efforts with content across the web.
Search and Store
Find the white papers you need. Create folders for any topic.
View Anywhere
Open your briefcase on your iPhone, tablet or desktop. Share with colleagues.
Don't have an account yet?
Additional Resources
Security KnowledgeVault
WHITE PAPER
Security is not an option. This KnowledgeVault Series offers professional advice how to be proactive in the fight against cybercrimes and multi-layered security threats; how to adopt a holistic approach to protecting and managing data; and how to hire a qualified security assessor. Make security your Number 1 priority.

Read now.

Cut Communications Costs Once and for All
WHITE PAPER
New IP-based communications systems are being deployed by small and midsized businesses at a rapid rate. Learn how these organizations are enabling faster responsiveness, creating better customer experiences, speeding office or mobile interactions, and dramatically reducing existing communications costs.

Read now.

Management and Careers White Papers
The CFO Guide to Budgeting Software
A mid-sized business needs the same financial performance control and measurement capabilities as a large corporation, but in a solution that's affordable, easy...
Transition from Spreadsheet Budgets to Packaged Application
This white paper details the problems that go with spreadsheet-based budgeting as well as the advantages of packaged applications. It also proposes a...
Better Cash Flow Management: Recession-Proof Your Business
Cash is the lifeblood of most small to mid-sized organizations. So why rely on error-prone spreadsheets for forecasting cash flow and risk making...
Centage/IOMA Budgeting Survey: Benchmarks and Issues
How are other financial professionals dealing with the issues you face? This report offers you an inside peak into what the minds at...
Is Your Database Ready For Your Company's Future?
This brochure is targeted to executives and will cover all the business benefits of DB2.
All Management and Careers White Papers
Management and Careers Webcasts
Live Webcast
A Geek's Guide to Presenting to Business People
Live Webcast: Wednesday, June 20th at 1:00 PM EDT

Join this live webinar with Paul Glen, author of Leading Geeks, to learn how to...
Operational Analytics - Changing the Competitive Dynamics of the Business
Date/Time: June 5, 2012, 11:00 a.m., EDT, 4:00 p.m. BST / 3:00 p.m. UTC

Please join us for this webcast, as Dr. Barry...
A Geek's Guide to Presenting to Business People
Live Webcast: Wednesday, June 20th at 1:00 PM EDT

Join this live webinar with Paul Glen, author of Leading Geeks, to learn how to...
Shifting Application Dynamics Impact Performance Management
Curtis Franklin, Contributing Editor at InformationWeek, interviews Alain Cohen, OPNET's President and CTO, regarding trends in application performance management (APM), how organizations are...
Integrated IT Operations Management in the Cloud
Join award-winning technology editor Stan Gibson and Andrew White, CMO at BMC, to learn how asset management and service management are converging and...
Distributed Database Security with Real-time Monitoring
View this demo and learn how IBM InfoSphere Guardium database activity monitoring can help protect your sensitive data in distributed DBMS environments with...
All Management and Careers Webcasts
IT Salaries 2012
2012 Salary Survey

How does your salary compare with your peers? Find out using our Smart Salary Tool.

Newsletter Sign-Up

Receive the latest news test, reviews and trends on your favorite technology topics

Choose a newsletter
  1. View all newsletters | Privacy Policy
IT Jobs