Google Apps glitches show stormier side of cloud IT
Computerworld - Google Inc. last week resolved a technical problem that prevented new Google Apps subscribers from accessing their Gmail accounts -- the latest in a string of snafus that have irked some systems administrators whose companies are using the online applications suite.
"This is a major problem for many of us, especially those that have sold the idea that e-mail in the cloud is better than anything else out there," one sysadmin wrote in a post on the vendor's Google Apps discussion forum. "We look really bad to our clients/bosses right now."
The Gmail problem began late on Friday, Oct. 17, causing the account activation process to take longer than the usual 48 hours. Google acknowledged the problem last Monday, but work on a fix wasn't completed until Wednesday night.
In a forum post, a Google representative apologized to customers and said that system reliability "is a top priority" at the company, which guarantees 99.9% uptime on Gmail for users of its fee-based Google Apps Premier Edition.
The activation glitch closely followed a separate problem two weeks ago that left some existing Gmail users unable to log into their accounts for about 30 hours. That same week, another bug caused the Start portal pages of some Google Apps customers to malfunction for 16 hours.
Juan Carlos Perez writes for the IDG News Service.
This version of the story originally appeared in Computerworld's print edition.
Got something to add? Let us know in the article comments.
- VC investors hot for the cloud, mobile and robots
- Wyoming to close data centers in cloud shift
- Peer pressure! Business pushing the cloud on enterprise IT
- Enterprises increasingly look to the private cloud
- Without the cloud, Microsoft may lose grasp on the enterprise
- How the cloud can make IT shops more innovative
- Business users bypass IT and go rogue to the cloud
- HP looks to ease enterprise IT cloud fears
- Afraid of the cloud? How to handle your fears
- 5 reasons why Google can catch Amazon in the cloud
Read more about Networking in Computerworld's Networking Topic Center.
- Why Dell PowerEdge VRTX for ROBO and Small Offices Remote and branch offices, as well as small business, often have the dilemma of balancing office productivity with the complexity of providing IT...
- Achieve Deeper Network Security and Application Control Next-generation firewalls (NGFWs) have emerged to revolutionize network security as we once knew it. Yet to safeguard an organization from today's ever-evolving threats,...
- It's Who You Know: CDW + CISCO Unified Communications and Collaboration When it comes to unified communications and collaboration, it's not just what you know. It's who you know. That's why we partner with...
- How to Modernize Your IT Infrastructure & Streamline Operations Increasing line of business demands? Shrinking IT budget? See how Red Hat can help you meet growing.
- Live Webcast 5 Steps to Assuring Quality of Experience In order to align monitoring and management practices with the true demands of the business, IT professionals must expand beyond traditional comfort zones...
- Live Webcast Master the Changing SAP Landscape with Performance Management SAP landscapes are not getting simpler. Gradually, business processes that used to be contained on a single SAP system now involve a range...
- Navigating the New Wireless Landscape Thriving in the new wireless landscape View Now>>
- Deep Dive into Advanced Networking and Security with Hybrid Cloud Security and networking are among the top concerns when moving workloads to the cloud. VMware vCloud® Hybrid Service™ enables you to extend your... All Networking White Papers | Webcasts
Our new bimonthly Internet of Things newsletter helps you keep pace with the rapidly evolving technologies, trends and developments related to the IoT. Subscribe now and stay up to date!