Help With ITIL

By Sue Hildreth

November 26, 2007 12:00 PM ET

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Computerworld - Software: Many vendors have software that is designed to comply with ITIL standards. BMC Software, HP and IBM are among those catering to the ITIL-conscious.

Consulting and training firms: Pink Elephant, Evergreen Systems Inc., the ITSM Academy, ITSM Solutions and others offer ITIL services such as evaluations, staff training and consulting. Its a booming market, says ITSM Academy President Jayne Groll. In 2003, people couldnt spell ITIL. In 2007, ITIL is mainstream.

Self-Service Tools:These can be found on many ITIL consulting Web sites. Here are three examples:

Evergreen Systems www.evergreensys.com/doc_library/SelfAssessmentBusValueCalculator.pdf

Pink Elephant www.pinkelephant.com/en-US/ResourceCenter/PinkVerify/SelfAssessment.htm

IT Service Management Forum www.itsmf.com/bestpractice/selfassessment.asp

Read more about management in Computerworld's Management Knowledge Center.

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