Computerworld - Developed by the U.K.s Office of Government Commerce for British agencies, ITIL has been widely adopted by European organizations.
ITIL version 2, published in 2001, is what most organizations with ITIL projects are currently using. ITIL v2 comes in a set of eight books: Business Perspective (two volumes), Service Support, Service Delivery, Security Management, Application Management, Infrastructure Management and Planning to Implement.
ITIL version 3, published in mid-2007, uses most of the v2 content but reorganizes it into a life-cycle structure composed of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. It provides an implementation approach, as opposed to just giving people the processes and telling them to get on with it, says David Cannon, ITSM practice principal at HP Education Services and author of the ITIL v3 book on service operation.
Read more about Management and Careers in Computerworld's Management and Careers Topic Center.
Free Insider GuideCopyright © 1994 - 2012 Computerworld Inc. All rights reserved. Reproduction in whole or in part in any form or medium without express written permission of Computerworld Inc. is prohibited. Computerworld and Computerworld.com and the respective logos are trademarks of International Data Group Inc.
