The Help Desk: Often the First Step in a Successful IT Career
Computerworld - Those looking to break into the IT industry -- whether they are recent college graduates or entry-level professionals, or are transitioning from another profession -- often have the same initial question: Where do I start?
The concern is legitimate. The first steps you take as you launch your career in the technology field play a role in establishing the professional path you ultimately take. It’s also necessary to build a solid foundation of skills and experience early on so you can prepare yourself for additional responsibilities and advancement opportunities down the road.
> So, what’s a good first job? Quite frequently, rewarding IT careers start on the help desk. The support field is booming as companies continue to expand their operations and invest in technology to fuel this growth. In addition, the release of new systems and products rarely slows -- the new Windows Vista and accompanying Office updates are good examples -- meaning there is a steady need for specialists to help end users troubleshoot the applications and hardware they rely on.
> But more important, a help desk job can put you in a good position for future growth. Here are a few reasons why:
Hard skills development. Help desk technicians work with nearly every system a company uses or sells. That includes operating systems -- applications, networks, the Internet, hardware and peripherals. In a help desk role, you can gain in-depth, real-world knowledge of these technologies, an especially valuable commodity for workers with little or no job experience. This wide-ranging exposure allows you to not only build your hard skills, but also determine which technologies you have the greatest passion for.
Soft skills development. There’s no doubt well-developed technical skills are essential for any IT professional, but that doesn’t mean they’re all you need to build a successful career. Increasingly, managers are looking for employees who also have strong interpersonal skills, such as communication, problem-solving and leadership abilities. These so-called soft skills can be learned on the help desk. Think about it: Performing step-by-step troubleshooting of a proxy server configuration with a person unfamiliar with the workings of the e-mail system allows you to build your communication skills. And keeping your cool when helping a stressed caller resolve his problem can improve your tact and diplomacy.
Advancement potential. Perhaps the best part about a help desk role is that it’s often possible to leverage the skills and experience gained there to secure a higher-level position. Many network, Web and e-mail administrators, for example, got their starts on the help desk. In addition
- The New IT Explore enhanced productivity for IT staff, and seamless integration across IT operation management systems. Download now.
- Learn More About Peer 1 Hosting's Mission Critical Cloud Mission Critical Cloud from Peer 1 Hosting is enterprise-ready, creating a perfect point of adoption whether you need an off-premise solution for development
- What Makes a Cloud Solution Truly Enterprise-Grade? Future enterprise cloud capabilities will evolve from five core elements...
- Mission Critical Cloud Powers Freesat Website, Mobile App When subscription-free satellite TV service Freesat needed a scalable, cost-effective infrastructure it found the disaster recovery and security features it needed with Peer...
- Bringing software licenses into compliance A hospital group received a software license audit, so they called in CDW to help define and manage their software licensing status.
- Cloud and Collaboration: Driving Your Business Value Mission Critical Cloud from Peer 1 Hosting is enterprise-grade. All IT Careers White Papers | Webcasts
Our 28th annual survey results show which IT skills are in high demand and which are cooling off. Also, see how your salary stacks up to peers' with our Smart Salary Tool.