Solve the Puzzle of Contact ...

Computerworld - ... management with an online, Wikipedia-like service. In an audience poll at Computerworld's Premier 100 IT Leaders Conference this month, 62% of the 163 respondents said their IT departments are responsible for developing and supporting contact management systems for users in sales and marketing. And in most cases, the poll showed, the monthly cost is more than $50 per end user. What they -- and you -- might consider is Jigsaw Data Corp.'s online contact management service. "Jigsaw is Dun & Bradstreet Reports meets Wikipedia," quips Jim Fowler, CEO of the San Mateo, Calif.-based company. Its namesake service includes a system that gives users 200 points to start with. For each business contact that you add to your personal list from Jigsaw's database of more than 2.5 million people, the system subtracts five points. For every accurate name that you add to the database, you snag 10 points. But if you put in bad information, Jigsaw takes an equal number of points out of your account. Although you can avoid charges by accruing and selling points, Fowler says that few users do so. Most Jigsaw members simply pay $25 per month, or less with corporate discounts. Fowler says Jigsaw has 52,000 members and adds 10,000 new contacts to its database daily. You can sort them by industry, job function, geography and other parameters. You also can import and export data from and to Outlook, Salesforce.com and other applications. Over the course of this year, Fowler says, Jigsaw will be bulking up its corporate profiles to provide detailed competitive information.

Mark Portu, senior vice president of compliance solutions at Open Text Corp.

...time to manage the process better." That is Mark Portu's advice on complying with the Sarbanes-Oxley Act and other regulations. According to Portu, senior vice president of compliance solutions at Open Text Corp. in Waterloo, Ontario, companies need a broader view of compliance that goes beyond point solutions for specific regulations -- one that encompasses all aspects of records management. He claims that Version 3.0 of Open Text's Internal Controls software, due next week, will help users manage documents related to financial, environmental, labor and other regulatory requirements in countries such as the U.S., Canada and European Union member nations. Portu says an average implementation runs about $280,000.

	Denise Persson, executive vice president of global markets at Genesys

...the corporate slogan of the early 21st century. A Gartner Inc. study released this month