resource center
  See your link here
|
Subscribe to Computerworld Computerworld - Along with the boost unified messaging is enjoying from SIP, the technology is expected to get another shot in the arm later this year or in early 2007, when Microsoft Corp. releases Exchange 12, which will include a UM component.
"Users will benefit because they will no longer require a proprietary unified messaging server that has limited interoperability with voice servers but can support a mixed telephony environment of both IP and [time-division multiplexing] systems," says Elizabeth Herrell, an analyst at Forrester Research, in a January report titled "Unified Messaging Is on the Rebound."
"Unified messaging is really an old architecture. It has been around since the mid-'90s. There is a shift happening, because Microsoft is getting into the business. Still, you can't really say that things will change overnight," adds Herrell.
Also changing the UM landscape -- though also not overnight -- is the introduction of stand-alone appliances that pull voice into a single stream of data on a message server, says Herrell, who cites systems from Adomo Inc. as an example.
Adomo offers voice messaging appliances that support 500, 1,000 or 2,000 users and can be stacked and clustered alongside private branch exchanges to convert voice streams into text-based Exchange data, according to company representative.
IT executives at SI International Inc., a large government contractor in Reston, Va., plan to use Adomo appliances to help outfit a new office campus in Colorado Springs, says CIO Steve Hunt. Specifically, the company will interface Adomo's voice-mail appliance with an existing PBX from Nortel and a local Microsoft Exchange server.
Like officials at many enterprises, SI International executives describe the company's UM foray as serendipitous. "We did not create a unified messaging goal or objective. Instead, this strategy is being driven by more immediate and practical decisions," says Hunt. "But our users love the ability to control the forwarding of their calls and the advantage of forwarding voice messages to their Microsoft Office mailbox."
An SMB's Guide to ECM Software
Learn how to choose an ECM solution that helps increase productivity, provide better customer service, and automate time-consuming, paper-based processes....
Managing And Protecting Your Ever Increasing Mobile Assets
Learn best practices for desktop and application virtualization, computer security, and computer life-cycle management....
File Integrity Monitoring: Secure Your Virtual and Physical IT Environments
Learn how integrity monitoring software solutions enable IT organizations to achieve and maintain configuration control. Tripwire® Enterprise is the first solution to effectively...
IDC Webcast: Linux Adoption in a Global Recession
Join Al Gillen from IDC and Michael Applebaum from Novell in this on-demand webcast to see how Linux has emerged as an even...
Enterprise Application Delivery: No User Left Behind
Enterprises need the ability to deliver applications, with the appropriate levels of performance and security to all users, using any device, across any...
Novell Opens PR Video
Is the Linux desktop for me? Customers are looking for ways to be more flexible and save money. Using Linux offers a great...
The CIO's New Guide to Design of Global IT Infrastructure
Is it possible to eliminate the impact of distance? This paper explores the 5 key principles successful CIOs are using to redesign IT...
2 Minutes to IT workload automation
Take just 2 minutes to watch this short CONTROL-M flash video. Well show you how BMC CONTROL-M can put money back into your...
Business Value of Performance IDC Whitepaper
Are you looking for a comprehensive solution that addresses insufficient or congested bandwidth, impaired application performance, slow remote backup and replication or obstacles...
Security Configuration Management
In this web video, follow along with Jim Hansen, Senior Product Manager with Big Fix, as he explains why Security Configuration Management is...
Sign up to receive updates on the latest Software resources
CIO
Computerworld
CSO
DEMO
GamePro
Games.net
IDC
IDG
IDG Connect
IDG Knowledge Hub
IDG TechNetwork
IDG Ventures
IDG.net
InfoWorld
ITwhitepapers
ITworld
JavaWorld
LinuxWorld
Macworld
Network World
PC World
The Industry Standard
Copyright © 1994 - 2009 Computerworld Inc. All
rights reserved. Reproduction in whole or in part in any form or medium
without express written permission ofComputerworld Inc. is prohibited. Computerworld and Computerworld.com and the respective logos are trademarks of International Data Group Inc. |
