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Opinion

Opinion: The Uncertain Future of the Desktop

By Barbara Gomolski
January 30, 2006 12:00 PM ET

Computerworld - If you're like me, you've spent a good part of your time off this winter with technology. No, I'm not talking about taking work home on your holiday break. I'm talking about activities such as the following:

  • Loading music onto your new iPod Nano.

  • Emancipating your relatives' PCs from viruses.

  • Trying to moderate your kids' use of computer games without being a grinch.

It's amazing how pervasive personal technology has become. And while some of these consumer technologies may seem worlds apart from the corporate computing environment, they're not. There are at least a few potentially disruptive trends that are likely to emerge as a result of the widespread use of personal technology. Each of these trends will have a significant effect on the IT organization and IT management. Here are some trends to consider:
The IT organization's loss of control of the desktop. I can foresee a time when IT simply gives up trying to control the desktop -- and that time may not be too far off. We are already seeing some organizations allotting money to employees and allowing them to buy their own desktop technology. Does this sound crazy? Maybe not. In a world where e-mail and applications are accessible through phones, handheld devices and laptops, why should we require employees to use the "standard-issue" PC?
With security and software distribution managed at the network/server level, the desktop device becomes less relevant. Of course, this brave new world does have serious implications from a support standpoint. Lower support and maintenance costs are among the main drivers of standardization. There are also implications for asset management and tracking. It's hard enough to manage and track desktop assets when the IT department is procuring and managing all the hardware.
My advice: Plan for a long-term future where neither standardization nor central procurement of desktop IT assets is a given.
Consumer-driven technology adoption. It used to be that corporations dictated and drove technology adoption, and that those technologies eventually found their way into the mainstream. For example, I got my first e-mail account around 1991 through my employer. Like most people, I had e-mail at work before I had it at home.
That's not the way it works today. Consumers are ahead of businesses in adopting technologies. As a result, you can expect future employees to bring their own technologies to work, along with an expectation that they may use those technologies on the job. We've already seen this phenomenon with instant messaging and Skype (for voice over IP), and even Excel add-ins.


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