Throw Out the Rules
Leading an elite team on a mission requires a new approach
Computerworld - Convene the elite of your company for a world-changing project, and you have a virtuoso team. Talent, energy, ambition, intensity, ego, riskthese teams have it all in spades. And they play by a different set of rules. In this month's Harvard Business Review, co-authors Bill Fischer and Andy Boynton discuss their study of virtuoso teams in 20 top companies. Boynton, the dean of Boston College's Carroll School of Management, told Computerworld's Kathleen Melymuka that at this level, there's no room for nice.
What's a virtuoso team? A team that has the explicit mission to change the worldbig change, big objectives, a brand-new system never done before. A financial services firm we looked at worked on a mass customization projecta total revamp to personalize financial services. A consumer goods company created a global supply chain project. It's about a breakthrough. And [the team is] composed of the very best talent obtainable, role by role: a team of superstars.
Yet you say most companies deliberately avoid creating virtuoso teams. Why? Most companies want to avoid getting a bunch of big egos and strong wills on a team, because they're afraid of too much tension and conflict. They look at who's available, who has experience, and they look for harmonypeople that will get along. Not every project deserves a virtuoso team, but every organization has some projects that do.
How does the approach to teamwork differ? Several things. There's almost a frenetic energy in how they work. It's far more intense than in a normal team. Also, there's a lot more direct, no-holds-barred dialogue. We say a polite team will give you polite results. These are not polite teams. They work together physically and intenselynot by e-mail and phone. There is speedrapid prototyping and rapid movement of ideas. There's also a very clear statement of what they're trying to do and not do upfront. And there's something in it for everybody.

![]()
Andy Boynton, the dean of Boston College's Carroll School of Management
![]()
Why is it so important not to be polite? There are so many obstacles to getting the best ideas out on the table. Hierarchy drives ideas; the boss says something, and everybody agrees. Here, you're creating a real marketplace for ideas. People aren't worried about the consequences of what they say.



- Excel 2010 Cheat Sheet
- Register for this Computerworld Insider Cheat Sheet and gain access to hundreds of premium content articles, guides, product reviews and more.
- Overcome Top 7 Admin Challenges of Active Directory
- As Active Directory's role in the enterprise has drastically increased, so has the need to secure the data. Gain insight on creating repeatable,...
- Insiders Can Ruin Your Company. Take Action.
- Did you know that 80 percent of threats to an organization come from the inside? The threat from insiders is often overlooked in...
- Top Solutions and Tools to Prevent Devastating Malware
- Custom malware frequently goes undetected. According to Forrester Research, the best way to reduce risk of breach is to deploy file integrity monitoring...
- Streamline Compliance and Increase ROI
- Streamline, simplify, and automate compliance related activities; especially those that impact multiple business units. This white paper from NetIQ, outlines solutions that will...
- X-Ray of the PCI Process-4 Proactive Steps
- This white paper from Forrester Research Inc., helps break PCI into understandable components. Security and risk professionals will gain knowledge and insight into... All Project Management White Papers
- Optimizing Networks for the Cloud
- Join guest speaker, Rohit Mehra, IDC Director of Enterprise Communications Infrastructure, to explore current trends, discuss best practices for optimizing Data Center and...
- Apps QuickStart Series Part 2: Designing and Deploying SQL Server on VMware vSphere
- Download this webcast to learn about the design considerations for virtualizing SQL workloads, performance and scalability information and high-availability options, as well as...
- Apps QuickStart Series Part 1: Designing and Deploying Exchange 2010 on VMware vSphere
- Download this webcast to learn the virtual hardware design considerations for Exchange 2010, deployment using the building block approach, options for high-availability and...
- Customer Spotlight: How IPC The Hospitalist Company Implemented Oracle on VMware
- Have you been looking to hear about customer's experiences with the new VMware vCenter Site Recovery Manager product? View this webcast to learn...
- Virtualize Business-Critical Applications with Confidence
- Virtualizing business-critical applications has become a key focus for organizations as they move along their virtualization journey. With the launch of VMware vSphere®... All Project Management Webcasts