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Talking to the CIO or anyone in senior management can be intimidating. IT executives at Aflac Inc. have come up with ways to break the ice.
When Deputy CIO Gerald Shields invites a handful of employees to his biweekly "Lunch with the CIO" event, he's the one asking the questions. "I ask them, 'If you had my job, what's the first thing you would work on?' " says Shields. Or he asks them to finish a sentence, such as "I often wonder why Gerald does not fix blank."
Or Shields asks if they've heard a particular rumor going around the office and then lays out the truth. "It's good because some people don't feel comfortable asking questions, and this opens up the dialogue," he says.
When Aflac's vice president of application services, Anne German, meets with her staff at lunchtime gatherings, she asks for questions. If the group falls silent, she pulls out a hat filled with questions of her own and has someone read one.
"The question may be, 'I think that the process for elevating code takes too much time. Is there any chance we'll streamline that process?' " Shields says. The reader can either take that question or ask one of his own. "The main thing is to keep that dialogue flowing," he says.
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