Hi-Yo, Silver! Away With Lone Rangers
Staffers making unilateral decisions are one of the problems our security manager is confronting.
Computerworld - For the third time in a month, I suddenly lost my network connection while working. This time, I jumped from my chair and fairly flew out of my office toward the area where the IT staff works. I wasn't the only one headed in that direction; I was third in line to speak to my direct reports.
"We are rebooting the primary switch," chirped the help desk technician.
"Why in the world are you doing that in the middle of a production day?" I gasped. I glanced around the room to identify the culprit and saw one of the guys with his baseball cap pulled down low over his forehead, looking intently at his computer screen.
Muttering an expletive, I turned on my heel and left. Behind me, I heard someone say, "The switch will be back up in a minute."
I have many years of experience with the Lone Ranger types. I know how they work.
It wasn't this particular fellow's first unilateral decision. Once, he decided to test replication software in the middle of the day and brought the network to a crawl.
On another occasion, he decided to reboot a file server -- again, in the middle of a production day. And once he tweaked a production media Web server and then forgot to untweak it, causing the streaming media feeds to be inaccessible for two days.
I would've taken him for a walk in the parking lot to have a few words, but I had recently learned that he carries a gun in his truck. In this state, you can carry a rifle as long as it's licensed and in full view. And one of my other direct reports showed me his concealed-weapons license the other day.
While the male chauvinism I have detected here is nothing new, this time there's a twist: an IT Lone Ranger who's actually armed.
So instead of confronting the Lone Ranger, I took the walk by myself and decided a shift in policy was needed immediately. It was obvious that we had to institute a formal change-control process and implement some sort of network monitoring. I quickly put a change-control form together and e-mailed it to the team, adding it to our meeting agenda for the week.
Switch Hit
The Lone Ranger sent me an e-mail explaining that we had been experiencing network congestion (don't ask me how he knew that other than his computer seemed slow) and that the only resolution was to reboot the switch.
I asked him


- Excel 2010 Cheat Sheet
- Register for this Computerworld Insider Cheat Sheet and gain access to hundreds of premium content articles, guides, product reviews and more.
- Driving Secure Enterprise File Sharing and Syncing in the Enterprise
- GroupLogic's new activEcho is the industry's only secure Enterprise File Sharing and Synching solution that balances the need for simplicity for the end...
- The Enterprise File Sharing Option
- Enterprises and IT departments need to address several critical security issues when considering file sharing and syncing products. Many of today's solutions do...
- Security Strategies to Virtualizing Internet-Facing Applications
- The IT organization at Intel has set a goal to transition their enterprise to a private cloud for their Office and Enterprise applications....
- Cloud Security Planning Guide
- Cloud security considerations span protecting hardware and platform technologies in the data center to enabling regulatory compliance and defending cloud access through different...
- Cloud Security Vendor Round Table
- This vendor round table guide will help you to evaluate different cloud technology vendors and service providers based on a series of questions... All Security White Papers
- Live Webcast
Data Privacy and Protection in Production Environments: New Research from Ponemon Institute - Date: Wednesday, June 13, 2012, 1:00 PM EDT / 10:00 AM PDT
In a recent study conducted by Ponemon Institute, fifty-five percent of respondents... - Data Privacy and Protection in Production Environments: New Research from Ponemon Institute
- Date: Wednesday, June 13, 2012, 1:00 PM EDT / 10:00 AM PDT
In a recent study conducted by Ponemon Institute, fifty-five percent of respondents... - Security Certifications 101 - BlackBerry and all those acronyms what do they mean and why they matter?
- FIPS, Common Criteria, CAPS, AISEP, NFC, NIST, Fraunhofer SIT, CESG, DSD - these are just some of the government and industry certifications which...
- BlackBerry PlayBook OS 2.0 Security Overview
- The presentation provides an overview of BlackBerry PlayBook OS 2.0 security capabilities and features, including: BlackBerry® Balance™ technology, BlackBerry® Bridge, data-at-rest protection, and...
- BlackBerry NFC Security Overview
- The presentation on NFC security will provide an overview of the security protections built into the BlackBerry platform to protect users, application developers...
- Playing Defense: Staying on Top of Your Disaster Recovery Game
- When it comes to disaster recovery, rapidly growing data volumes, distributed computing models, and new technologies all combine to present an ever-changing playing... All Security Webcasts