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Hi-Yo, Silver! Away With Lone Rangers

Staffers making unilateral decisions are one of the problems our security manager is confronting.

By C.J. Kelly
March 28, 2005 12:00 PM ET

Computerworld - For the third time in a month, I suddenly lost my network connection while working. This time, I jumped from my chair and fairly flew out of my office toward the area where the IT staff works. I wasn't the only one headed in that direction; I was third in line to speak to my direct reports.
"We are rebooting the primary switch," chirped the help desk technician.
"Why in the world are you doing that in the middle of a production day?" I gasped. I glanced around the room to identify the culprit and saw one of the guys with his baseball cap pulled down low over his forehead, looking intently at his computer screen.
Muttering an expletive, I turned on my heel and left. Behind me, I heard someone say, "The switch will be back up in a minute."
I have many years of experience with the Lone Ranger types. I know how they work.
It wasn't this particular fellow's first unilateral decision. Once, he decided to test replication software in the middle of the day and brought the network to a crawl.
On another occasion, he decided to reboot a file server -- again, in the middle of a production day. And once he tweaked a production media Web server and then forgot to untweak it, causing the streaming media feeds to be inaccessible for two days.
I would've taken him for a walk in the parking lot to have a few words, but I had recently learned that he carries a gun in his truck. In this state, you can carry a rifle as long as it's licensed and in full view. And one of my other direct reports showed me his concealed-weapons license the other day.
While the male chauvinism I have detected here is nothing new, this time there's a twist: an IT Lone Ranger who's actually armed.
So instead of confronting the Lone Ranger, I took the walk by myself and decided a shift in policy was needed immediately. It was obvious that we had to institute a formal change-control process and implement some sort of network monitoring. I quickly put a change-control form together and e-mailed it to the team, adding it to our meeting agenda for the week.
Switch Hit
The Lone Ranger sent me an e-mail explaining that we had been experiencing network congestion (don't ask me how he knew that other than his computer seemed slow) and that the only resolution was to reboot the switch.
I asked him



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