Skip the navigation

Update: Kaiser Permanente patient data exposed online

The company is pointing a finger at a former employee

By Linda Rosencrance
March 16, 2005 12:00 PM ET

Computerworld - A disgruntled former employee at Kaiser Permanente, a health maintenance organization in Oakland, Calif., posted a link to a Web site containing the personal information of 140 Kaiser patients -- an effort, she said, to call attention to a potential breach of privacy laws by the company.
The company had sought a restraining order in Alameda County Superior Court against the woman, Elisa D. Cooper, who posted the information on her Web log, according to Kaiser spokesman Matthew Schiffgens. That request was turned down, but another hearing on the matter is set for March 23.
Schiffgens said Cooper, also known as the "Diva of Disgruntled," continued to post the information despite a cease-and-desist request from Kaiser, which learned about her allegations in January from the U.S. Office of Civil Rights -- the enforcement arm under the Health Insurance Portability and Accountability Act. The federal agency began looking into the matter after the woman filed a complaint with it.
The company is investigating whether it had a hand in exposing the data. In the meantime, Cooper has agreed not to further use or publicly disseminate the personal data of Kaiser members on the Internet or elsewhere pending further court action.
According to Schiffgens, the data exposed included contact information such as names, addresses and telephone numbers, as well as medical record numbers that are unique identifiers within Kaiser Permanente. For a very small portion of the HMO's members, some routine lab information was also posted, he said.
Kaiser is now contacting the affected patients while it tries to determine on its own how the patient information became public. Cooper said she stumbled on it while doing a search for information about the company; Schiffgens denied that the data would have been publicly available.
"We're aware of the individual's allegations as to Kaiser Permanente posting this information to the Web," he said. "Our investigations have not been able to determine that, and we continue to investigate how this information came into her possession. What I can say is that Kaiser had a Web site that made various different schematics available so that remote IT people could do their work and see the schematics of the systems they were working on."

Cooper, who described herself in an e-mail message to Computerworld as a former "Web coordinator" for the HMO, claimed that the Web site she found contained diagrams of Kaiser systems, as well as the confidential patient data. In fact, she said she accessed the site using Google.
"I had been trying to



Additional Resources
Forrester Consulting - Optimizing Users and Applications in a Mobile World
WHITE PAPER
Solving application issues over the WAN requires careful consideration. Based on their independent research, Forrester Consulting offers recommendations on how to tackle application performance issues, insufficient bandwidth and the inability to quickly restore users in a disaster.

Read now.

Security KnowledgeVault
WHITE PAPER
Security is not an option. This KnowledgeVault Series offers professional advice how to be proactive in the fight against cybercrimes and multi-layered security threats; how to adopt a holistic approach to protecting and managing data; and how to hire a qualified security assessor. Make security your Number 1 priority.

Read now.

Cut Communications Costs Once and for All
WHITE PAPER
New IP-based communications systems are being deployed by small and midsized businesses at a rapid rate. Learn how these organizations are enabling faster responsiveness, creating better customer experiences, speeding office or mobile interactions, and dramatically reducing existing communications costs.

Read now.

Privacy White Papers
Overcome Top 7 Admin Challenges of Active Directory
As Active Directory's role in the enterprise has drastically increased, so has the need to secure the data. Gain insight on creating repeatable,...
Insiders Can Ruin Your Company. Take Action.
Did you know that 80 percent of threats to an organization come from the inside? The threat from insiders is often overlooked in...
Top Solutions and Tools to Prevent Devastating Malware
Custom malware frequently goes undetected. According to Forrester Research, the best way to reduce risk of breach is to deploy file integrity monitoring...
Streamline Compliance and Increase ROI
Streamline, simplify, and automate compliance related activities; especially those that impact multiple business units. This white paper from NetIQ, outlines solutions that will...
X-Ray of the PCI Process-4 Proactive Steps
This white paper from Forrester Research Inc., helps break PCI into understandable components. Security and risk professionals will gain knowledge and insight into...
All Privacy White Papers
Privacy Webcasts
A Road Map for Best Practice Social Media Acceptable Use Policy
Organizations around the world are racing to leverage the power of social media for business. Sites like Facebook are used for marketing, human...
Data Protection and Disaster Recovery with iSCSI and VMware
Get this on demand webcast now
Optimizing Networks for the Cloud
Join guest speaker, Rohit Mehra, IDC Director of Enterprise Communications Infrastructure, to explore current trends, discuss best practices for optimizing Data Center and...
Apps QuickStart Series Part 2: Designing and Deploying SQL Server on VMware vSphere
Download this webcast to learn about the design considerations for virtualizing SQL workloads, performance and scalability information and high-availability options, as well as...
Apps QuickStart Series Part 1: Designing and Deploying Exchange 2010 on VMware vSphere
Download this webcast to learn the virtual hardware design considerations for Exchange 2010, deployment using the building block approach, options for high-availability and...
All Privacy Webcasts
Newsletter Sign-Up

Receive the latest news test, reviews and trends on your favorite technology topics

Choose a newsletter
  1. View all newsletters | Privacy Policy
IT Jobs