Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.

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White Paper | Presented by Genesys

10 Considerations in Moving to a Cloud-Based Contact Center

This ebook offers ten key considerations when moving to a cloud-based contact center. What are your organization's business goals and requirements?

White Paper | Presented by Genesys

A Cloud-Based Approach to Contact Center Modernization

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

White Paper | Presented by VMware

Automated Provisioning and Deployment

Today's IT organizations are under increasing pressure to deploy private or hybrid clouds and become a service provider to their business users. I

White Paper | Presented by Kaminario

Benchmarking Oracle Database on Kaminario's K2 All-Flash Array

Kaminario's K2 All-Flash Array combines consistent low latency, high throughput and IOPS with a very low price per GB, making it the most cost-efficient primary storage for many virtual and physical environments including Oracle databases.

White Paper | Presented by Genesys

Business Continuity - Protect Your Customer Experience

Keep your customers secure, we'll show you how the cloud can help address business continuity challenges with proven security, compliance and scalability.

White Paper | Presented by CDW

Case Study: Consolidation Strategies

The competition among colleges and universities to attract the highest caliber of students has grown increasingly fierce, with institutions across the country stepping up their efforts to charm the cream of the crop.

White Paper | Presented by CDW

CDW's HP Server and Storage Solutions

When it comes to data storage, CDW strives to be the most comprehensive HP solutions provider in the country. Every day, we help customers reduce the cost and complexity of their computing infrastructure with HP technology.

White Paper | Presented by Genesys

Contact Center Choices-Cloud, On-premises Or Hybrid?

Organizations have unique contact center needs and characteristics - this paper explores the top 5 considerations for choosing the right solution.

Video/Webcast | Presented by Genesys

Contact Center Modernization

Customers' expectations have changed, making contact center modernization imperative. By modernizing you can reduce costs and improve ROI, while providing better customer experiences and employee empowerment.

White Paper | Presented by Genesys

Differentiate Your Customer Experience in the Cloud

Forrester Research reveals how a cloud-based contact center can not only improve your cost efficiencies it can help you differentiate your customer experience.

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