Resource Library

Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.

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eBook | Presented by Salesforce.com

20 Customer Service Best Practices

Time to get some new customer service ideas under your belt! Based on feedback from our customers, product experts, and thought leaders, we've pulled together an ebook with 20 customer service best practices.

eBook | Presented by Salesforce.com

3 Easy Steps to Automating Your Sales Cycle

Efficiency and alignment have become must-haves for any sales team looking to compete in today's business environment. This e-book outlines exactly how a CRM solution can streamline the sales process.

eBook | Presented by Salesforce.com

4 Tech Trends That Will Shape IT App Dev

This new e-book, 4 Tech Trends That Will Shape IT App Dev in 2015, takes a closer look at what IT leaders need to pay attention to when it comes to app development, both now and going forward.

eBook | Presented by Salesforce.com

5 Secrets to Building Your Sales Pipeline

By combining the right tools, methodologies, and staffing best practices, you can increase your pipeline several fold, leading to more closed deals and customers.

eBook | Presented by Salesforce.com

5 Ways to Make Service Easy for Today's Customers

CEB recently conducted a survey of more than 125,000 customers to see what impact service has on loyalty and how businesses can drive that loyalty. The message is clear: businesses need to make customer service easier for their customers.

eBook | Presented by Salesforce.com

6 Secrets to Offering Exceptional Customer Service

In this eBook, we'll show how your customers, employees and brand can come together to earn a "customer for life."

eBook | Presented by Salesforce.com

7 Ways to Get From Click to Close Faster

All the sales talent in the world can only get you so far. To grow and optimize your sales pipeline, you need to have the right tools.

eBook | Presented by Salesforce.com

A 360-Degree View of Your Customer

The customer service landscape has changed dramatically and your customers expect you to deliver the right answer the first time, every time on whichever channel they choose.

eBook | Presented by Salesforce.com

Anatomy of a Mobile App - 8 Layers Inside Every Great App

A mobile app is best understood, first, as consisting of two halves. This e-book will take you through each half, layer by layer to help you understand what to think through when building a mobile app to deliver an amazing mobile experience.

White Paper | Presented by Palerra

Automating the Security Lifecycle for the Cloud

This white paper reviews the automation of three capabilities in the security lifecycle that enterprises must consider to mitigate risks while embracing the cloud.

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