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Access the latest white papers, research, webcasts, case studies and more covering a wide range of topics like Mobile, Cloud and Data Analytics.

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White Paper | Presented by Genesys

10 Considerations in Moving to a Cloud-Based Contact Center

This ebook offers ten key considerations when moving to a cloud-based contact center. What are your organization's business goals and requirements?

White Paper | Presented by Genesys

A Cloud-Based Approach to Contact Center Modernization

Frost & Sullivan cover the benefits associated with moving to a cloud contact center, including cost savings, streamlined management, agility, growth, and more.

White Paper | Presented by Genesys

Business Continuity - Protect Your Customer Experience

Keep your customers secure, we'll show you how the cloud can help address business continuity challenges with proven security, compliance and scalability.

White Paper | Presented by Genesys

Contact Center Choices-Cloud, On-premises Or Hybrid?

Organizations have unique contact center needs and characteristics - this paper explores the top 5 considerations for choosing the right solution.

Video/Webcast | Presented by Genesys

Contact Center Modernization

Customers' expectations have changed, making contact center modernization imperative. By modernizing you can reduce costs and improve ROI, while providing better customer experiences and employee empowerment.

White Paper | Presented by Genesys

Differentiate Your Customer Experience in the Cloud

Forrester Research reveals how a cloud-based contact center can not only improve your cost efficiencies it can help you differentiate your customer experience.

White Paper | Presented by Genesys

Frost & Sullivan-Genesys Wins the 2014 North American Award for Cloud Customer Contact Solutions

Based on findings of this Best Practices research, Frost & Sullivan presented the 2014 Company of the Year Award in Cloud Customer Contact Solutions to Genesys.

White Paper | Presented by Genesys

Frost & Sullivan-The Last Great Shift to the Cloud with APOs

This Market Insight examines Agent Performance Optimization (APO) Applications and discusses a contact center move into the cloud with hosted APOs.

White Paper | Presented by Genesys

Genesys Named Leader in 2014 Gartner Magic Quadrant CCI

Gartner positions vendors based on Completeness of Vision and Ability to Execute in the Contact Center Infrastructure space-this is the sixth year for Genesys as leader.

White Paper | Presented by Genesys

Multi-Channel Customer Experience the Next Battleground

Frost & Sullivan discuss how a multi-channel contact centers delivers a truly consistent customer experience, regardless of how the client "calls in."

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