How many times have you had to reinvent yourself in your career?
My IT career began in insurance, moved to transportation/logistics, to retail and now high tech -- spanning thousands of technology trends and industry forces.
How have you incorporated social media into your own work?
I actively leverage social media channels to engage audiences and show thought leadership. Channels include a weekly blog, features in NetApp's corporate Forbes Blog, engagements on LinkedIn and Twitter. #NetAppCIO #changeagent #notfixedinmyways.
A task you've delegated this year:
Portfolio management was delegated to my direct report, who heads up my Office of the CIO function. This is a very critical function, akin to our 'IT heartbeat,' so I needed to delegate to someone who has a shared vision for future success.
How are you turning your IT department into a services organization?
We're moving from a 'plan, build, run' to a 'service delivery' operating model, investing in people, tools and maturing processes to align with business partners. To ensure our services are cost-effective, reliable yet adaptive, responsive and consistent. Significant multiyear program investments include creating a dedicated team and service-management coaches.