Someone who is passionate about our business is critical. The most successful projects were completed by associates energized more by the business than developing the technology to support it.
A recent innovative staff idea:
The development and deployment of policy-level alerts to our agency partners via an email subscription service. Policy activity triggers a notice to the individual subscriber, which allows them to take action before the policyholder is aware of an event. Today, more than 3 million alerts are sent to 90% of agencies that voluntarily subscribe to this service.