John Donovan, 2013 Honoree

Title:
Senior executive vice president, AT&T Technology and Network Operations
Employer:
AT&T Inc.
Location:
Dallas,
Characteristic most important in an IT hire:
The ability to set an understandable and realistic framework for action. Being able to look at a landscape, characterize it, pinpoint the important elements and clearly articulate the plan is vital, especially when working in a fast-paced and quick-changing environment.
How are you turning your IT department into a services organization?
As AT&T continues to accelerate its technological advancements, we are transforming the role of our IT employees from 'technology builders' to 'technology brokers.' Instead of building services from the ground up, the IT function is integrating across internal and external capabilities to quickly provide new offerings.
How are you building an IT department for the future?
The IT Employee Development Framework captures the right talent, future-proofing the organization. It maintains an employee-by-employee inventory of skills and proficiencies.
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