Credit card thieves ran a polite, professional help desk
Not only was the ID-theft team that hit TJX, Barnes & Noble and other major retailers well organized and operating quality software, it turns out it ran a rather good help desk. Read more...

Pentagon's IT unit seeks to borrow tech ideas from Google, Amazon, other companies

SAP user group looks to ease skills shortage with online directory, reviews database

Forrester: Europeans say open source lowers cost, but question support

Borland adds tools aimed at making application development more transparent

Saving lives, and saving energy: IT projects that produce real benefits

Oklahoma City celebrates Wi-Fi for city services

Computerworld Honors Program names 2008 awards recipients

Portland IT overhaul runs into delays, excessive costs

Interop customers talk up videoconferencing benefits

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Fostering Accountability
Paul Glen says you can't make your people accountable, but you can invite them to make that choice themselves.

Opinion: Code swapping and taking time writing software
Failing to consider the longer-term ramifications of design decisions can lead to substantial lost productivity both in trying to diagnose and patch problems, and then rewriting the code where necessary.

The Project's the Assembly Line
Mark Hall reports on a project portfolio management app that's available as a service.

Six Stupid Budget Tricks
These IT gaffes cost millions. Learn what not to do.

Insight and Denial
As insightful as IT pros tend to be, too many in the profession too easily find occasion to slip into denial, writes Don Tennant.

How to Get Value From Outsiders
Paul Glen has discovered the secret to getting value from outside service providers. It's all about what you call them.

How Agile Analysts Get Things Done
Michael H. Hugos shows you how agile analysts hit the ground running.

Quality Over Quantity
This drug firm's approach to application support uses more service-level metrics and fewer vendors.

Laraine Rodgers
The serial CIO talks about understanding the value of thankless jobs, learning from mistakes and being the only woman in the room -- repeatedly.

Adrenaline Junkies and Template Zombies
A new book looks at the hidden, unacknowledged rules that control behavior in the workplace.

Before the iPhone will ever rival the BlackBerry in the workplace, IT admins need to know how to best activate and deploy it to their workers. Part 1 of a three-part series focuses on activation and configuration. How do you make a phone with the smallest possible size, but the largest possible screen? Blogger Mike Elgan knows. Got a basement full of old components? Why not use them to build yourself a new PC? We show you how to do it. Narcissistic employees — yes, IT has its fair share — can wreak havoc in the office and put your own job at risk.

Reviews, analyses, how-tos, visual tours, hot issues and predictions about Microsoft's new OS.

Four years from now, the IT field will be a vastly different place. Will you be ready?

Enabling Business Continuity for Business-Critical Files (Source: Brocade) Traditional methods used for data protection and disaster recovery/business continuity lack effective file management that addresses shrinking backup windows, increasing value of file data, and demand for faster and more complete recovery. A Guide to Understanding Messaging Archiving Archiving Compliance with Sunbelt Exchange Archiver The Impact of Messaging and Web Threats Web Security SaaS: The Next Generation of Web Security Intercept Spam & Viruses Online Security Issues in Regulated Industries Magic Quadrant for Web Conferencing Rapid E-Learning: Maturing Technology Brings Balance and Possibilities Informal Learning: Extending the Impact of Enterprise Ideas and Information Should You Install Messaging Security Software on Your Exchange Server? Gartner Paper: How IT Management can "Green" the Data Center Gartner Paper: US Data Centers - The Calm Before the Storm The Trend from Unix to Linux in SAP Data Centers Solution Brief: Reduce Energy Costs Ninja: Total Email Security The ROI and TCO Benefits of Data Deduplication for Data Protection in the Enterprise The New Encryption Generation: Closing the Gap Server Consolidation and Containment with Virtual Infrastructure HP StorageWorks 4400 Enterprise Virtual Array (EVA4400) performance HP StorageWorks Virtualization More White Papers

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"Manufacturing engineers at this plant are incredibly talented. Trouble is, they believe their talent crosses all lines, including fixing any..." Read more "A free monitoring tool from Hyperic will be a boon to those who depend on cloud-based services from Amazon...." Read more "IT pilot fish at a small hospital gets a tech-support call from the lab department. It seems they've had trouble..." Read more "It's IT Blogwatch: in which Dan Kaminsky reveals all to a stunned Black Hat audience: yes, the sky is falling...." Read more More Networking Blogs See all Computerworld Blogs

Free 802.11n Wireless Poster This wireless technical reference poster includes channel frequencies and appropriate worldwide channel selections for 802.11a/b/g, typical indoor WLAN coverage range with data rates, and more. 24" x 36" (61 x 91 cm). Allow 4-6 weeks for delivery. Get this poster.

Document Solutions IP Faxing vs. Conventional Faxing: A Critical Analysis Download this Frost & Sullivan report now! (Source: Premiere Global Services) IT executives seeking ways to reduce the total cost of ownership of faxing without impacting productivity or service, can consider the business case for internet fax. Download this white paper

Google's Universal Search for Business Google's Universal Search for Business LIVE WEBCAST Attend this live Google webcast on Wednesday, August 13, 2008 at 2:00 PM Eastern/11:00 AM Pacific. Go to the webcast

Computerworld Technology Briefing: Meetings @ the Speed of Business Download this Technology Briefing now, compliments of Microsoft! (Source: Microsoft) For large organizations, Web conferencing gives a major boost to collaboration among far-flung offices. For smaller companies, experts say Web conferencing is no longer a luxury but a necessity for everything from webinars to customer presentations. But the real value lies in saving soft costs and in increases in productivity. Download this executive briefing

White Papers Read up on the latest ideas and technologies from companies that sell hardware, software and services. A Guide to Understanding Messaging Archiving Archiving Compliance with Sunbelt Exchange Archiver The Impact of Messaging and Web Threats View more whitepapers