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February 21, 2005 (Computerworld) -- ...eBay miscreants who peddle unauthorized IT gear. "It's cat-and-mouse PI work to catch them, but we do get them," boasts Joe Loomis, president of Net Enforcers Inc. in Coral Springs, Fla. His company is hired by firms trying to protect their brands and their authorized resellers and distributors by cracking down on sales outside official channels. San Jose-based eBay Inc.'s Web site is the Mecca for gray-market sellers -- and a magnet for many corporate IT buyers looking for good deals. "There's more gray-market activity on eBay than legitimate," Loomis claims. Alec Campbell, director of business development at BuySafe Inc. in Alexandria, Va., concurs. "It's the biggest area of fraud recognized online," he says. BuySafe offers sellers of legitimate goods a policy that insures buyers for up to $25,000 on anything they purchase via the popular auction site. "We've done due diligence on the back end to ensure that the merchants are legitimate and trustworthy," Campbell says. The gray market for computers has existed for decades, but eBay makes it easier to sell the gear from unauthorized sources at prices not approved by the manufacturer. EBay didn't return calls for comment.
CA sticks its toe in the waters...
...of integrated IT management. Talk about counterintuitive. While rivals such as IBM and Compuware Corp. bought companies to help them deliver IT management dashboards, Computer Associates International Inc. -- known for buying just about any company with bits on a disc -- settled for a partnership and not a marriage. According to Shari Shore, a vice president of product marketing at CA, a deal announced last month with Niku Corp. in Redwood City, Calif., will provide "out-of-the-box integration" between Niku's Clarity 7.5 software and CA's Service Desk, Configuration Manager and Business Process Manager tools. Expect to open such a box sometime in Q2. Until then, CA and Niku offer customized hooks from CA's IT management apps to Clarity, a tool used to translate IT operational activity into financial metrics that chief financial officers and CEOs can comprehend. In a report about the deal, Forrester Research Inc. analysts called CA's move "positive" but observed that "CA crawls where it should be jogging."
Shari Shore, a vice president of product marketing at CA
...the digital entertainment industry. IT managers have been complaining to certification authorities that "book learning isn't enough," says Martin Bean, chief operating officer at New Horizons Computer Learning Centers Inc. in Anaheim, Calif. New Horizons, which has 255 training centers in 55 countries, conducts certification training and testing for companies such as Microsoft Corp. and Cisco Systems Inc. (The actual certifications, such as Cisco Certified Internet Expert or Microsoft Certified Engineer, are bestowed by the vendors.) Bean says IT execs want less book smarts and more hands-on expertise. To get it, he says, "the learning industry can take from the gaming industry." What's needed are realistic simulation tests, he argues, noting that his company is adding such capabilities to its curriculum. "We need better scenarios that are fun," Bean says. At least just as much fun as troubleshooting servers and routers in your data center.
Print management goes the ASP...
Martin Bean, chief operating officer at New Horizons Computer Learning Centers Inc.
Today, it's spyware, tomorrow...
...it will be something else. There's always some new security problem that IT faces, and the next "something else" is likely to be Bluetooth. So says Dennis Szerszen, vice president of business development at SecureWave SA in Luxembourg. "Bluetooth will be the next threat vector for how malware will come into your system," Szerszen predicts. If you're still using blacklists to help protect your users, you're wasting your time. "Blacklists are futile," he argues. According to Szerszen, the most effective anti-malware weapon is a whitelist of applications that you permit to run on a machine. What end users can't execute won't hurt your company, he says.
Wrich Printz, L2's CEO
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