Microsoft defends decision to give up search data

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January 24, 2006 (IDG News Service) -- Microsoft Corp. is on the defensive over its decision to hand over search data to the U.S. government, saying the company would never compromise the privacy of its customers.

On the company's MSN Search Weblog, Ken Moss, general manager of MSN Web Search, said that Microsoft did not divulge any personal user information when it provided the U.S. Department of Justice (DOJ) with data from its search service.

Moss said that the privacy of Microsoft customers is "non-negotiable" and that the company aims to continue to protect customer data and information. Although Microsoft thought it best to cooperate with the government's subpoena, handed down about six months ago, the company did so in such a way that it would not violate customers' privacy, he said.

"At MSN Search, we have strict guidelines in place to protect the privacy of our customers data, and I think you'll agree that privacy was fully protected," Moss said. "We tried to strike the right balance in a very sensitive matter."

Microsoft and fellow search engine providers Yahoo Inc. and America Online Inc. have come under heavy fire from both Internet users and privacy advocates for complying with a U.S. government subpoena of their Internet search records. The DOJ said it needs the information to defend the Child Online Protection Act, which it is trying to revive after it was struck down by the U.S. Supreme Court two years ago.

Specifically, Moss said that Microsoft provided data that allows the DOJ to see how frequently some query terms occurred, but it does not allow the government to look up an IP address to see what information was queried and can't identify users who searched for certain terms.

"We produced a random sample of pages from our index and some aggregated query logs that listed queries and how often they occurred," Moss wrote on the blog Friday. "Absolutely no personal data was involved."

Search engine leader Google Inc. has so far refused to hand over search information to the DOJ, citing several reasons, including concerns about violating its users' privacy, disclosing trade secrets and facing an undue burden in assembling the demanded information.

Poll results published today by Ponemon Institute LLC found that the majority of Internet users are on Google's side, and a good number would stop using the company's search engine if it complied with the government (see "Survey finds solid opposition to release of Google data to feds").

More than 56% of respondents to a poll of 1,017 adult U.S. residents said they believe that Google should not hand over information about search queries to the government, according to the institute, which conducts research on corporate governance, data protection and privacy compliance.

Requests for an interview with Moss or other MSN representatives through Microsoft's public relations firm Waggener Edstrom Inc. today were denied. Beyond Moss' blog entry, the only information Microsoft provided on the matter was a statement submitted via e-mail through a public relations representative.

"We take the privacy of our customers very seriously," the statement read. "We did comply with [the government's] request for data in regards to helping protect children in a way that ensured we also protected the privacy of our customers."

Reprinted with permission from

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Story copyright 2006 International Data Group. All rights reserved.

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