Hotel chains sue Gator over unwanted pop-up ads

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November 15, 2002 (Computerworld) -- The Six Continents Hotels Inc. and Inter-Continental Hotels Corp. chains have pulled up their welcome mats and are hauling an unwanted visitor into court, charging that online marketing company The Gator Corp. is illegally adding its pop-up ads to the hotel's Web sites and confusing customers.
In a 51-page lawsuit filed Tuesday in U.S. District Court in the Northern District of Georgia, the hotel chains allege that Redwood City, Calif.-based Gator is causing its pop-up advertisements to appear when hotel customers try to use the Web sites to make reservations and get information.
By having the pop-up ads appear atop the hotel Web sites, Gator is infringing on the trademarks of the hotels and engaging in deceptive trade practices, according to the lawsuit.
Jeff McFadden, Gator's president and CEO, said in a statement that his company's software "has offered consumers assistance in transacting at Six Continents' Web sites. Our position hasn't changed a bit: We will vigorously defend the rights of our 25 million consumers -- in court where necessary -- to control their own computers.
"Six Continents PLC is attempting to undermine consumers' rights to decide for themselves what is displayed on their own computer screens -- and what software is on their own computers, McFadden said.
The case follows a court case earlier this year in which seven major news organizations asked a U.S. District Court judge in Virginia to stop Gator from placing its pop-up ads on their Web sites while the matter is before the court (see story).
Eric Pearson, vice president of e-commerce for Six Continents at the company's U.S. offices in Atlanta, said the suit was filed to try to end "pop-up ads that we don't want and that [incorrectly] imply endorsement" by the hotels. "It's just obviously something we think we want to protect," he said.
The problem, Pearson said, is that the pop-up ads can confuse customers into making reservations with third parties and then cause problems when they go to check in and their accommodations aren't in the hotel chain's records. "We want customers to have confidence when using the sites that their rooms will be there," Pearson said.
The lawsuit alleges that the Gator pop-up ads block content on the hotel chain's Web sites, and instead promote Gator client companies that directly compete with London-based hotel Six Continents PLC and its Six Continents and Inter-Continental divisions.
Visitors receive the pop-up ads through Gator's "spyware" software called "OfferCompanion" that's downloaded and installed on the user's computer, according to the lawsuit. The software allegedly is automatically launched when a PC user opens a Web browser to surf the Internet, the hotels charge.

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