Unified Communications (UC)

Unified communications news, trends, analysis and practical advice

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Software bugs most common cause for mobile Internet outages, study says

The outages affected 1.4 million user connections on average per incident

Cisco patches communications manager to close backdoor access vulnerability

An unprotected SSH access key left inside the Cisco Unified Communications Domain Manager product for remote support purposes allows attackers to take complete control of affected deployments.

Microsoft Lync service out for some North America customers

Some North American Office 365 customers are without Lync service this afternoon due to an unexplained outage that started about 7a.m., Eastern time.

Siemens unit to cut workforce by 50%

Unify, a joint venture between Siemens and the Gores Group, will cut 50% of its staff and refocus its product roster away from hardware, following a shift in the overall unified communications market toward software and cloud services....

Cloud, software options deflate sales of enterprise video systems

Sales of videoconferencing and telepresence hardware systems are declining, hurt by an increase in cloud and software-based options that often are cheaper and simpler to deploy, according to an IDC study.

Cisco puts video conferencing spotlight on individuals at Cisco Live 2014

Cisco will target individual video conferencing users with new desktop devices and a cloud-based service, a move that complements a recent announcement focused on outfitting small and mid-size office meeting rooms.

Cisco retires WebEx Social, partners with Jive instead

Cisco has put out to pasture its WebEx Social enterprise social networking suite, opting instead to partner with Jive Software.

Law Firm CIO Makes the Case for Microsoft Lync

Law firm Holland & Knight already had a who's who of best-of-breed communications products deployed when the firm's IT team decided it needed to replace the tangled mess of PBX systems that provided voice lines at its many offices. It...

Diagnosis: You can't patch stupid

This multi-doctor medical practice has been having major phone issues for months, reports the pilot fish who's the IT manager there. "Phone vendors, the phone manufacturer, the network vendor and my own staff worked through issue...

Microsoft pushes ahead with Skype-Lync integration

Microsoft will demonstrate on Tuesday how Lync and Skype users will be able to communicate via video conferencing, the next stage of the integration between its enterprise unified communications server and its consumer IM and IP...

In Gmail/Google+ tie-up, your privacy is taken to the river

We don't know why we love Google like we do... ...after all these changes that it puts us through. Yes, the huge advertising broker we hate to love (NASDAQ:GOOG) is throwing the switch on a new and controversial Gmail feature. Now

Yahoo! Mail login problems: HOWTO abuse users for fun and profit

Marissa Mayer captains a sinking ship. Yahoo! Mail login problems persist for many, as company reps say bupkis. Yahoo! fiddles as Mail burns. Execs make crass jokes about kicking users where it hurts, while... errm... kicking them

Citrix adds new GoToMeeting pricing, capacity options

Citrix has started shipping a slimmed-down version of its GoToMeeting online meeting and video conferencing product that had been in beta testing since September.

Riverbed wins 7-vendor WAN optimization test

As applications move to the cloud, network managers are seeing increasing requirements to optimize and manage WAN connections. Most enterprises have migrated to web-based applications and make heavy use of Internet services for...

Google Apps, once a leader, faces growing cloud app rivals

When Google Apps arrived in 2006, it stood on the cutting edge of web-hosted email and collaboration suites for businesses. But it's fallen behind rival suites from IBM, Cisco and Microsoft and needs to step up its game, say analysts....

Two startups, cleaning up email and JavaScript

Skimbox sorts out your inbox, and Qbaka helps developers spot problems and fix website front-ends and mobile HTML5 apps.


This professional firm has a satellite office in another state, and that means communication presents some special problems, reports a pilot fish who has to deal with them. "The connection is a VPN via a broadband cable...

Why HP's Successful Turnaround Is Closer Than It Looks

Hewlett-Packard's turnaround effort under CEO Meg Whitman, like an object in the rearview mirror, is closer than it appears. Credit the impending success on strategic partnerships, good hires and a broad view of the future of tech.

For some users, it's like lightning

A lightning strike disables some features on this company's phone system, so IT people from a sister company are brought in for a highly accelerated process of conversion to VoIP, reports a pilot fish who's part of the visiting...

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