Enterprises want open communication with the people they do business with -- but not too open.
AT&T's UC Federation service, introduced on Thursday, is designed to break down walls between unified communications platforms...
This telecom sales rep has been selling business phone systems for decades -- everything from PBX to VoIP and IVR, with a lot of acronyms in between -- but he remembers exactly when his universe changed.
Cisco will package and deliver enterprise collaboration capabilities via a mobile and Web app built to replicate the ease of use of consumer software but designed for ad hoc, workplace team interaction.
As Hadoop continues to grow in popularity as an economical and scalable addition to existing database and data warehouse solutions, organizations are still struggling take advantage and turn the promise of Big Data into business value.
Consumer expectations are changing; retailers today have challenges in all fronts from acquiring to growing to retaining profitable customer base. 81% of consumers expect the same brand experience across all channels.
If you don't talk happy and you never dream, then you'll never have a dream come true: Ray Ozzie is back, baby. His new startup, Talko aims to get us talking on the phone again -- but not on phone calls. In IT Blogwatch, bloggers say,...
Data integration is often underestimated and poorly implemented, taking time and resources. Yet it continues to grow in strategic importance as customer data and touch points grow with the emergence of cloud, social and mobile
Unify, a joint venture between Siemens and the Gores Group, will cut 50% of its staff and refocus its product roster away from hardware, following a shift in the overall unified communications market toward software and cloud services....
Sales of videoconferencing and telepresence hardware systems are declining, hurt by an increase in cloud and software-based options that often are cheaper and simpler to deploy, according to an IDC study.