Retail IT

Retail IT news, trends, analysis and practical advice

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Walmart's better tracking for recalled items is a wonderful first step

Walmart's new attempt to use blockchain to help it contact buyers of recalled, dangerous products faces up to a long-neglected reality. That reality is that almost any meaningful improvement in how quickly and completely retailers...

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Macy's China experiment shows the potential — and limits — of retail VR

Macy's this month made its debut appearance within Alibaba's Singles' Day in China. Well, sort of. Its appearance was only virtual.

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Healthcare, retail industries give blockchain a try

Moving beyond its roots with bitcoin, blockchain gets a tryout in industries where it may have the potential to evolve or disrupt standard practices.

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Disputing Citi’s dispute change

Citi has taken a step in the right direction by allowing cardholders to dispute charges from within its mobile app, but one thing it did is certain to aggravate a big chunk of the merchant community.

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Home Depot reminds us why store-centric will be the death of retailers

As we start the sprint to this year's holiday shopping season, I had hoped to start to see the disappearance of the store-centric mentality that has hurt so much of retail for years. Home Depot, however, showed that it's in full-force...

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European antitrust charges ignore online shopping market, Google says

Google rejected European Commission antitrust charges related to its online shopping search service, saying the online shopping marketplace is "robustly competitive."

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How businesses can prevent point-of-sale attacks

Retailers, hotels and restaurants have all been victimized through the same Achilles' heel that cyber criminals continue to attack: the point-of-sale system, where customer's payment data is routinely processed.

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Rent-A-Center's POS glitch is a great ROI argument

When revenue dropped, the CEO blamed a new POS system. That's bad for the company's IT department, but could be good for yours.

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IBM: In 5 years, Watson A.I. will be behind your every decision

In the next five years, nearly every important decision, whether it's business or personal, will be made with the assistance of IBM Watson, said IBM president and CEO Ginni Rometty, in a keynote speech at IBM's World of Watson...

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1-800-Flowers wants to transform its business with A.I.

Executives at 1-800-Flowers.com expect a new wave in artificial intelligence technology will help to change their business so much it’ll be like running a brand new business.

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Masterpass using IBM Watson coming to GM vehicles in 2017

Masterpass digital payment technology will run on many General Motors vehicles starting in 2017 with an assist from IBM's Watson.

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Staples develops an office competitor to Amazon Echo and Google Home

While the Amazon Echo and Google Home brought the digital assistant to the home, Staples wants to do the same for the office.

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Can Vodafone Pay work when the phone is dead? Depends on how you define 'dead.'

Since the earliest days of NFC mobile transactions, one of the most oft-repeated criticisms was, "What happens when the phone battery dies?" Well, one mobile payment system says it has solved that problem, but the truth is that it's...

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Amazon and the hazards of inadequate app testing

Amazon quietly updated its app last week and confessed that its iOS shopping cart would freeze when a shopper tries to switch between apps. It makes one wonder how extensive mobile app testing is these days when this kind of glitch...

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Thousands of online shops compromised for credit card theft

Almost 6,000 online shops have been compromised by hackers who added specially crafted code that intercepts and steals payment card details.

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Target's voice-recognition effort: How natural does natural language have to be?

Target has started toying with a voice-recognition device, positioned to compete against Amazon's Alexa, said The Chicago Tribune. The issue is seeing how far Target can push natural language comprehension. This, however, is a...

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Chip card lawsuit to move forward against Visa, Mastercard, others

A federal judge has ruled it is plausible that four national credit-card companies improperly conspired “in lockstep” to set a deadline of Oct. 1, 2015 for requiring retailers to upgrade their technology to accept embedded chip cards...

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Mobile is part of e-commerce, not a rival

For years, retail has clumsily struggled with various merged channel strategies. No changes in commission structure or bonus requirements have proved effective at getting chains to not prioritize in-store compared with e-commerce...

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