Retail IT

Retail IT news, trends, analysis and practical advice

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A new channel challenge for retailers: Dual-screening

In retail, we have seen merged channel, omnichannel and multi-channel, but here's an interesting twist: We are now seeing concrete marketing evidence from dual-screening, one courtesy of a new eBay U.K. report.

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The best way to doom a holiday retail trial to failure: Don't brief employees

It's that time of year again when retailers prep for the holiday shopping season by bringing in crowds of temp employees. Kohl's just said it was bringing in 69,000 holiday temps, Target bringing in about 70,000, Toys"R"Us eyeing...

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Walmart's self-driving shopping cart magic

Despite various short-lived efforts over the years, most retail shopping carts are impressively low-tech. But a new patent issued to Walmart paints a futuristic vision, with carts driving themselves from the parking lot right to the...

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EU threatens to open e-commerce antitrust investigations

The European Commission may open antitrust investigations into price restrictions and online sales bans in the e-commerce industry, it warned Thursday.

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Chase Mobile grasps the obvious about biometrics

On Monday, Chase quietly stopped asking for passwords for sensitive transfers on its mobile app, concluding that a fingerprint-scan is quite sufficient.

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Amazon's crackdown on third-party sellers is the right approach

In trying to be the world's largest e-tailer by offering almost anything, Amazon has attracted a dedicated group of thieves and resellers trying to slip through the holes in Amazon's bureaucracy. Amazon is now making a good-faith...

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Why EMV is making fraud soar

EMV deployment struggles are keeping in-store fraud rates high while pushing online fraud much higher. Worst of both worlds for the moment.

What software developers really want

Google Wallet gets that speed is everything

Developers don't visualize from the user's perspective. Nowhere is this more critical than with mobile payments.

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Amazon's wacky workweek hours experiment

Amazon's rationale — there are people who want to work fewer hours at a price of lower pay — is old-fashioned, at attribute not usually associated with the online company.

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A robot may help you buy a hammer at Lowe’s

The Lowe's chain of home improvement stores said that, beginning next month, 11 stores in the San Francisco Bay area will begin using autonomous service robots to help customers.

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Home Depot's magic value: Returns

During an August investors call, Home Depot CEO Craig Menear let loose a stunning stat: 90% of all online returns are processed in-store. Allowing an online return to be boxed and handled by a local store has always been a popular...

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Amazon's Hyundai move shows deep understanding of shoppers

The magic of retail centers is on knowing and understanding shoppers better than they know themselves. Amazon has been positively brilliant about this online, but we're now seeing evidence it can bring it in the physical world, too.

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19% of shoppers would abandon a retailer that’s been hacked

Nearly a fifth of shoppers would avoid at a retailer that has been a victim of a cybersecurity hack.

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Mall developer insisting on tech for merchant tenants

The Westfield World Trade Center mall in lower Manhattan, which opened on Aug. 16, requires that all tenants demonstrate that their stores will overflow with mobile and interactive features. I hate to embrace a dictatorial approach,...

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The CVS go-it-alone app suffers from the pharma payment pain

Few retailers have as complicated and painful payment systems as do drugstores. CVS is struggling to do the best it can.

Malware steals payment card data from PoS

Eddie Bauer is latest retailer to be hit by point-of-sale malware

Sportswear retailer Eddie Bauer informed customers that point-of-sale systems at its stores were hit by malware, enabling the theft of payment card information.

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All-digital customer service is not perfect

Consider Jack in the Box, which a year ago shut down all of its customer call centers, pushing customer service online.

Walmart's Jet move: Is IT magic enough on its own to take on Amazon?

When Walmart said that it was buying Jet.com for $3 billion, it was widely interpreted as it getting serious about competing with Amazon. That's not what is happening.

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