Retail IT

Retail IT news, trends, analysis and practical advice

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Self-checkout psychology: Don't scare away shoppers

Retailers really want shoppers to use self-checkout, but many underestimate the psychological deterrents they put in place.

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Amazon posts a $92M profit as AWS sales nearly double

Amazon Web Services generated $1.8 billion in sales for Amazon in the second quarter, up about 80 percent from the $1 billion it brought in a year earlier.

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High rent and e-commerce didn't do in FAO Schwarz

Soaring Manhattan real estate prices and e-commerce competition were blamed when FAO Schwarz closed its flagship toy store in Manhattan. But neither one is the real culprit; they are the excuses.

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Amazon, welcome to the world of the mortals

Did the e-commerce God of Uptime Stability meet its match with its Prime Day promotion this week? It depends on your point of view.

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Amazon Prime sale busts Black Friday record

Online shoppers on Wednesday ordered more than 34 million items on Amazon Prime Day, making it a bigger sales day for the retailer than the biggest Black Friday in history.

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Here's how Google wants you to buy stuff on mobile

Google is rolling out a new service that lets users buy retail items directly from the search results page on mobile devices, in an effort to make mobile search more useful and to give advertisers a new way to attract customers.

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Cheap chip card readers are on the way for merchants

U.S. banks are shipping more secure chip-embedded credit and debit cards to consumers, but industry attention is also focused on whether merchants have installed updated payment terminals that can accept the new cards.

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What is behind retail's $1.1 trillion inventory losses?

When retail research house IHL published its report in June on retail inventory losses — which is simply a combination of overstocks and out-of-stocks — it estimated an industrywide loss of $1.1 trillion. But IHL is not limiting...

Camille Fournier, CTO / chief technology officer, Rent the Runway [2015]
Q&A

Rent the Runway's CTO says a strong engineering department turns dreams into reality

Rent the Runway CTO Camille Fournier leads a 60-member team that has delivered innovations such as a one-of-a-kind platform that allows customers to shop by browsing photos of real women with similar body types.

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Woolworths' $1M lesson from gift card blunder

When security consultants speak of the huge internal threat against retailers, they are generally talking about rogue employees. They fear the people on the inside of your firewalls who might exceed their level of access/authorization...

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Apple Pay heads across the Pond

It will initially work at 250,000 retail locations and the London transit system -- with credit card support from eight major banks, Apple announced Monday.

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Will Tesco shoppers freak out at six-foot tall RFID robots?

In a five-store trial, F&F, the apparel unit of Tesco, has robots roaming the floor, continually scanning tens of thousands of passive UHF EPC Gen2 tags, strolling up the aisles at about one meter/second on three sets of wheels,...

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The database integration rainbow: What Priceline has figured out

The next step in mobile marketing will involve IT starting to leverage all — or at least most — of the datapoints mobile already collects and making use of that integrated data. Magical things become possible when mobile CPUs start...

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Amazon's free same-day delivery offer sounds great, unless you think about its customers

When Amazon this month said that it would start offering same-day delivery for free, it seemed to make perfect sense. If you've got a new service that customers are reluctant to try, making it free is a good come-on.

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FTC cracks down on mobile shopper tracking service, but could it possibly matter less?

When the FTC recently cracked down on a vendor that tracks shoppers' movements via their mobile devices and sells the data to retailers, it could have made a statement about what limits and notifications need to be in place. Instead,...

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Besides RFID, will Target take credit for penicillin?

It's great when retailers bring new technology innovations to the market. It's even pretty good when they adapt not-so-new innovations to their processes in ways that help customers and/or the bottom line. What isn't so great is...

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Domino's tweet-to-eat campaign is sneaky social media at its best

Ordering a pizza via Twitter isn't faster or more convenient than submitting the same entry through the company's mobile app. But it does have one huge advantage — enjoyed almost entirely by Domino's.

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Mobile payments: What will it take for beacons to take the next step?

Beacons — those little ad-beaming mechanisms littering storefronts today — have been heralded as the ultimate mobile app partner for retailers. But as they exist today, they do little more than make Madison Avenue come-ons, teasing...

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