Retail

Retail news, analysis, research, how-to, opinion, and video.

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Self-checkout: What shoppers want to do is rarely what they end up doing

One of the first things retail executives learn is that shopper surveys are horrible indicators of what shoppers will do in stores.

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Tech VCs, at Churchill Club, predict an edgy future

Ubiquitous tiny artificial brains, new kinds of food production, the continued rise of online retail, biomedical breakthroughs and other advances came up for vigorous debate at the Churchill Club’s annual Top Tech Trends event.

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Amazon successfully fights off pricebots

One big downside of the plethora of e-commerce shopping bots out there today is that they create the impression of a difference when there may not be one. If I may give my two cents’ worth, is a two-cent difference meaningful,...

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Walmart.com's transformation: Too little, much too late

BusinessWeek's look at how Jet.com is doing in its effort to transform Walmart.com leaves the impression that the biggest obstacle to Walmart.com being successful is Walmart itself.

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Apparel chains can fight back against Amazon, but it won't be easy

With recent reports that Amazon is preparing to make a major play in custom clothing — as well as apparel in general — clothing chains are panicking.

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7-Eleven thinks it can go cashier-less. It's wrong.

There's a massive difference between retailers using technology to free up associates to do more hands-on work and using that technology to replace those associates.

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The real meaning of a merged channel strategy

There has been a wide range of thoughts about the meaning of physical store closings, coming from some major retail thinkers and various major media news outlets. But the underlying assumptions in almost all of these arguments are...

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Mirror, mirror on the wall, will you leave me any shoppers at all?

The interplay between store associates and in-store technology has always been a delicate balancing act. When the tech helps the associate be an all-knowing partner to the shopper, it's a great thing. But when the tech is deployed so...

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Adidas figures out how to win with physical stores

Leveraging the advantages of brick-and-mortar over online seems to baffle much of retail. Adidas joins the short list of merchants that have figured it out.

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Neiman Marcus data breach settlement tells us plenty about the ROI of security

There is a security ROI dance in retail today. Executives know that they can skimp on security and have a statistically decent chance the company won't get caught by a cyberthief before someone else has their job.

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Saks self-leaked customer data unencrypted, violating multiple rules

With so many retailers being impacted by cyber attacks, it’s easy to conclude that thieves are necessary for data breaches. Not necessarily. Saks last week made clear that it can breach itself quite efficiently.

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Wal-Mart launches emerging tech incubator

Wal-Mart Stores is creating what it's calling a technology incubator in Silicon Valley that's focused on technologies that will change how people shop.

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Chase's MCX tech buy will take time to pay off — time that it may never get

When JPMorgan Chase acquired MCX’s payment technology to help with Chase Pay, it likely received a bargain. But a bargain is a bargain only if the value is greater than the cost, no matter how low that cost.

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Credit-card breach hits another restaurant chain

Several high-end eateries run by Select Restaurants in Cleveland were the victims of fraudulent cards used by customers at its eateries.

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Crime ring turned to Amazon and eBay to sell stolen printer ink

A dozen suspects are accused of raking in at least $12 million by putting stolen ink cartridges and retail electronics up for sale on Amazon and eBay, New York’s attorney general said on Wednesday.

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Feds struggle with regulating banking’s use of big data

Some highly sensitive data is going to be set loose.

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Whole Foods illustrates the challenge of late-stage CRM integration

At best, a properly integrated CRM program is complex, given the huge number of systems it touches, or at least should touch. But what happens when a $16 billion, 37-year-old chain wants to tackle CRM for the first time? Whole Foods...

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Mastercard needs to think about unintended consequences

The U.S. retail payments space seems to be built on a series of increasingly massive unintended consequences, with moves and rules put in place before anyone has considered what is likely to happen next.

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