Retail IT

Retail IT news, trends, analysis and practical advice

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Mobile payments: What will it take for beacons to take the next step?

Beacons — those little ad-beaming mechanisms littering storefronts today — have been heralded as the ultimate mobile app partner for retailers. But as they exist today, they do little more than make Madison Avenue come-ons, teasing...


Time's up for putting off IPv6 decisions

As companies become used to the Internet of Things, they are assigning IP addresses to everything from printers and watches to refrigerators and garbage cans. We're going to be needing a lot more IP addresses. That's exactly what IPv6...

012215 nordstrom

Whole Foods, Nordstrom: To thy own brand be true

The best retailers have spent years — often decades — cultivating their brand. But they can get into trouble when they look at today’s technology and try to envision ways they can leverage programming magic to boost margins. The...

Apple Pay

Apple Pay 2.0: Phones with benefits

It's becoming increasingly clear that what all mobile wallets have lacked so far is a good reason for anyone to use them.

ron johnson apple

Former Apple exec's new company offers home setup with gadget buys

The man behind the idea of the Apple store and the Genius Bar has launched a store where trained employees bring the gadget you just bought to your house -- and help you set it up.

amazon gift cards

Is Amazon a lousy retailer? The answer truly is in the cloud

For the bulk of the last decade, has been the bogeyman of every brick-and-mortar retail chain. Sales dropping in-store? Amazon's fault. Sales dropping online? Mobile sales lower than we had projected? Amazon's to blame....

system lock

The realities of security crash into the realities of business

Non-IT C-levels love absolutes on security. They want to know that if they approve those 50 more security staff and $200 million in additional equipment and software, breaches can be blocked. IT knows that it's a silly question, that...

mobile payments

Best Buy remains in MCX group despite move toward Apple Pay

Best Buy said Tuesday that it will support Apple Pay mobile payments while remaining a member of the MCX group of retailers that is pushing an alternate pay system called CurrentC

password stock image

Update: Credit card terminals have used same password since 1990s

A major vendor of payment terminals has been shipping devices for over two decades with the same default password, according to researchers.

FTC hits retail firm for secretly tracking customers

A company that tracked retail store customers through their smartphones without notifying them and without giving them a chance to turn off the tracking has settled an FTC complaint that it didn't live up to its privacy promises.


Target's under-stocked sale: Lessons not learned

In retail—and especially in E-Commerce—there's a nuanced distinction between having a very popular sale and arranging for far too little merchandise. It's like those hold recordings that say the lengthy hold time is because of high...

apple store

Apple retail chief rebuts showroom strategy speculation

Apple retail chief Angela Ahrendts has told store employees that the online-only sales of the Apple Watch and new 12-in. MacBook were a "unique situation" that would not become the new norm for the company.

Amazon tape

Is Amazon trusting tech too much?

When Amazon recently filed a Patent application to make retail payments absolutely transparent to shoppers, it suffered from the same fate of so many IT projects: Having too much faith in bits and bytes doing what they are supposed to...


Pot luck: Facial recognition gets boost from marijuana kiosks

The potential of facial-recognition biometrics is huge and new marijuana-dispensing kiosks could push it into the mainstream. But a look at the iPhone's biometric efforts could signal the path forward — and some side roads to avoid.

macys dept store

Macy's mobile app tackles local store search — and demonstrates why it's so difficult

When Macy's this month upgraded its mobile app to allow shoppers to theoretically limit searches to a particular store, it illustrated how different such efforts can be. When we tried to use the service, it blew up at almost every...

031115blog apple store

Apple gets serious about online ordering push

Apple's head of retail is apparently serious about pushing customers to order online: There are no new MacBooks available for pickup at the company's brick-and-mortar stores.

Oracle retail customer engagement

Oracle bolsters Retail Cloud with new services

Oracle has added several new services to the retail-focused technologies it gained through its $5.3 billion acquisition of Micros last year.

apple store

Apple stores: For show or sales?

Apple's decision to cater to Watch buyers with reservation-only sales and in-store appointments worried one retail analyst, who wondered whether it signals a sea change in how the company leverages its nearly 450 outlets.

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